The GitLab Handbook
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Sherrod PatchingSherrod Patching
Kent GeorgesonKent Georgeson
  1. The Handbook
  2. Customer Experience
  3. Customer Success Management Handbook
  4. CSM Manager Handbook
  5. Roles

Roles


CSM Operations Manager
Regional role to manage operations for CSM teams.
Last modified September 24, 2026: Rename Customer Success handbook to Customer Experience, delete the stale CX handbook (968e3521)
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