Project Kick-off
The kick-off may be handled as part of the Welcome to GitLab call orchestrated by the GitLab Customer Success Manager. However, many times the implementation kick off will be an on-site engagement or one handled directly by the Professional Services Engineer. This template is for use in those cases.
Last modified September 24, 2026: Rename Customer Success handbook to Customer Experience, delete the stale CX handbook (
968e3521)
