Auto assist

Documentation on Zendesk Copilot auto assist

What is auto assist

As per Zendesk:

Auto assist is an AI-powered assistant for your agents. Using large language model (LLM) technology, auto assist understands the contents of submitted tickets and makes suggestions to your agents on how to solve them.

Current setting

  • Zendesk Global
    • Sandbox: Currently inactive
    • Production: Currently inactive
  • Zendesk US Government
    • Sandbox
      • Who has access: All groups
      • Show auto assist replies and actions in the agent composer
    • Production
      • Who has access: All groups
      • Show auto assist replies and actions in the agent composer
Last modified July 27, 2026: Adding ZD Copilot pages (ef9a17e6)
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