Application Security Engineer Working With SIRT

This runbook is meant to help AppSec engineers who need to engage and work with SIRT to respond to a HackerOne report, discovered vulnerability, or other security incident.

Requirements for using /security to engage SIRT

If this is a P1S1, follow the P1S1 runbook and engage the security on-call.

When using /security to engage SIRT:

  • Only use /security after we have validated the vulnerability or otherwise confirmed the incident
  • Fill out the form as completely as you can
  • Include a link to the issue or HackerOne report, a summary of what has occurred, and a description of what we are asking SIRT to help with
  • Select the appropriate urgency (see below for some guidelines)

Urgency guidelines

These are some guidelines for selecting the urgency in the /security form:

Type of incident Urgency Notes
Any kind of S1 Urgent (page right away) Examples include critical vulnerabilities, exposure of red data, still-valid team member token leaks
Personal data leaks Not Urgent (review within 24 hours) Could be Urgent depending on the volume and the data
Public merge requests fixing vulnerabilities not labeled security-fix-in-public See notes S2 and above is likely Urgent, S3 and below is Not Urgent

For more information, consider viewing the SIRT incident classification and severity matrix page.

Getting SIRT attention without using /security

In some situations, we just want SIRT to be aware of something that is happening or may become an incident soon. An example of this would be a high severity unverified HackerOne report from a reliable HackerOne reporter.

Put a message in the #sd_security_operations Slack channel with a brief description of the situation. You may consider using /sirtoncall to determine who is on-call and pinging them.

For HackerOne reports, you can also import the report into a GitLab issue and then mention @gitlab-com/gl-security/security-operations/sirt on it. Keep in mind this may not be appropriate, since it will ping all team members of SIRT.

Assisting with incidents in general

  • Be ready to join the SIRT bridge or collaborate with SIRT asynchronously
  • Assist in writing summaries, documenting reproduction steps, and keeping the timeline up to date
  • Add information and context in the incident issue and discussion threads
  • Update the incident issue with access timestamps, your IP address, and the IP address of any HackerOne reporters (and/or HackerOne triage team) to assist with log reviews
Last modified September 6, 2023: Replace taps with spaces (69f17a79)