gl-support-bot tokens
An overview of gl-support-bot token use
What is gl-support-bot used for?
For many of our scripts and automations, we use tokens owned by the gl-support-bot user.
List of usage
Note All links given are internal only and require access to the system using it.
Item using it | Token Name |
---|---|
1-1 Issue Generator | Support Ops - 1-1-issue-generator |
ADWR | Support Ops - ADWR |
Agents (Global) | Support Ops - Agents (Global) |
Agents (US Federal) | Support Ops - Agents (US Federal) |
Customer Feedback | Support Ops - Customer Feedback |
DEWR | Support Ops - DEWR |
Fieldnotes App | Support Ops - Field notes app |
Internal Requests | Support Ops - Internal Requests |
Mechanizer | Support Ops - Mechanizer |
Mechanizer Reports | Support Ops - Mechanizer Reports |
SGG Slackbot | SGG Slackbot |
Support Pairing | Support Ops - Support Pairing |
support-team-meta | Support Ops - support-team-meta |
Ticket Round Robin (Global) | Support Ops - Ticket round robin (Global) |
Ticket Round Robin (US Federal) | Support Ops - Ticket round robin (US Federal) |
ZD Global webhook | Support Ops - ZD Global webhook 01FQKTQHNEN1FA09JT54CZMKJQ |
ZD Global webhook | Support Ops - ZD Global webhook 01FQKTSD2Y3JTH0BMF09QNBN0H |
ZD Global webhook | Support Ops - ZD Global webhook 01G4N1H580V8BK1G1FP6HE2MAR |
ZD US Federal webhook | Support Ops - ZD US Federal webhook 01FPDK25154KSCJNHVD2DY49SM |
ZD US Federal webhook | Support Ops - ZD US Federal webhook 01FT8S9Y6G4BPBV6EA1SVCSWJF |
Zap 119607390 | Support Ops - Zap 119607390 |
Zap 119775033 | Support Ops - Zap 119775033 |
Zap 123381580 | Support Ops - Zap 123381580 |
Zap 127101263 | Support Ops - Zap 127101263 |
Zap 140595556 | Support Ops - Zap 140595556 |
Zap 140604030 | Support Ops - Zap 140604030 |
Zap 155828670 | Support Ops - Ticket Escalations |
Zap 141986381 | Support Ops - Auto-work account blocked tickets (Global) |
Requesting a token
To request the token, file an acccess request.
For the issue, the Service Name
is gl-support-bot
Please assign the issue to Jason Colyer and Lyle Kozloff at this time.
Last modified May 19, 2023: Adding new roles (
b88e5bb
)