gl-support-bot tokens

An overview of gl-support-bot token use

What is gl-support-bot used for?

For many of our scripts and automations, we use tokens owned by the gl-support-bot user.

List of usage

Note All links given are internal only and require access to the system using it.

Item using it Token Name
1-1 Issue Generator Support Ops - 1-1-issue-generator
ADWR Support Ops - ADWR
Agents (Global) Support Ops - Agents (Global)
Agents (US Federal) Support Ops - Agents (US Federal)
Customer Feedback Support Ops - Customer Feedback
DEWR Support Ops - DEWR
Fieldnotes App Support Ops - Field notes app
Internal Requests Support Ops - Internal Requests
Mechanizer Support Ops - Mechanizer
Mechanizer Reports Support Ops - Mechanizer Reports
SGG Slackbot SGG Slackbot
Support Pairing Support Ops - Support Pairing
support-team-meta Support Ops - support-team-meta
Ticket Round Robin (Global) Support Ops - Ticket round robin (Global)
Ticket Round Robin (US Federal) Support Ops - Ticket round robin (US Federal)
ZD Global webhook Support Ops - ZD Global webhook 01FQKTQHNEN1FA09JT54CZMKJQ
ZD Global webhook Support Ops - ZD Global webhook 01FQKTSD2Y3JTH0BMF09QNBN0H
ZD Global webhook Support Ops - ZD Global webhook 01G4N1H580V8BK1G1FP6HE2MAR
ZD US Federal webhook Support Ops - ZD US Federal webhook 01FPDK25154KSCJNHVD2DY49SM
ZD US Federal webhook Support Ops - ZD US Federal webhook 01FT8S9Y6G4BPBV6EA1SVCSWJF
Zap 119607390 Support Ops - Zap 119607390
Zap 119775033 Support Ops - Zap 119775033
Zap 123381580 Support Ops - Zap 123381580
Zap 127101263 Support Ops - Zap 127101263
Zap 140595556 Support Ops - Zap 140595556
Zap 140604030 Support Ops - Zap 140604030
Zap 155828670 Support Ops - Ticket Escalations
Zap 141986381 Support Ops - Auto-work account blocked tickets (Global)

Requesting a token

To request the token, file an acccess request.

For the issue, the Service Name is gl-support-bot

Please assign the issue to Jason Colyer and Lyle Kozloff at this time.

Last modified May 19, 2023: Adding new roles (b88e5bb)