1Password audits

Support Operations policies page for 1Password audits

When do we perform these?

1Password audits are to be completed every 6 months:

  • Once in the first quarter of the fiscal year
  • Once in the third quarter of the fiscal year


To get started, you will first want to make an issue using the 1Password issue template in the audits project.

As the API is not yet able to handle this, this process will be a bit more of a manual process. To start, you will want to run the 1password_audit audit script (see below for help with running the script). Once the script completes, it will output a large amount of information. This should be copied and pasted into the ## Notes section of the issue you created via the 1Password issue template.

After that, you need to go into 1Password and make the changes as shown from the script output. This may involve adding missing support team members and removing those that should not be present. Once the changes are made, make comments on the issues to indicate they have been done.

Once all the items have been addressed, you will then ping a Support Operations Manager to review the audit. They will then close out the issue.


graph TD; A-->B; B-->C; C-->D; D-->E; E-->F; F-->G; A(Run ./bin/1password_audit); B(Put the output into the notes of the issue) C(Go into 1Password and make the needed changes) D(Add comments on the issue about the changes) E(Ping Support Operations Manager for review) F(Support Operations Manager reviews) G(Support Operations Manager marks complete and closes issue)

Running the script

The requirements to run the script are:

  • Ruby (version 3.0.1)
  • The op script setup (see repo for more details)

To run the script, you will want to do the following commands:

git clone git@gitlab.com:gitlab-com/support/support-ops/audits.git
cd audits
gem install bundler
bundle install

As the script output is quite large, you might want to have it output to a file so you don’t lose the data due to scrollback. This can be done by doing the following:

./bin/1password_audit > audit_output.txt

How the script works

  1. The script grabs the data from the support-team.yaml file
  2. The script outputs the table headers for the Support Team table
  3. The script iterates over each person form the support-team.yaml file, output the table information it can
    • If the person is missing the 1Password Support group, it will make note of that
  4. The script then outputs the table headers for the those in the 1Password Support group but not part of support team table

What issues does the script check for?

As it goes through the agents from the support-team.yaml file, it checks the following:

  • Are they in the 1Password Support group?

It also checks members of the 1Password Support group that are not in the support-team.yaml and notes they need to be removed (exceptions are within the script itself).

Last modified May 19, 2023: Adding new roles (b88e5bb)