Zendesk Documentation

Support Operations documentation page for Zendesk

Instances

Zendesk Global

This is our main (and first) Zendesk instance. Most people interacting with GitLab Support will use this instance.

Zendesk US Federal

This is a Zendesk instance made specifically with Self-Managed public sector users in mind. It has many restrictions and is not generally usable without pre-approval.


Agent Workspace
Support Operations documentation page for Zendesk agent worspace
Agents
Support Operations documentation page for Zendesk agents
API
Support Operations documentation page for the Zendesk API
Apps
Support Operations documentation page for Zendesk apps
Automations
Support Operations documentation page for Zendesk automations
Emails
Support Operations documentation page for Zendesk emails
End-users
Support Operations documentation page for Zendesk end-users
Groups
Support Operations documentation page for Zendesk groups
Guide and Theme
Support Operations documentation page for Zendesk Guide and our theme
Liquid language
Support Operations documentation page for the Zendesk liquid language
Macros
Support Operations documentation page for Zendesk macros
Organizations
Support Operations documentation page for Zendesk organizations
Roles
Support Operations documentation page for Zendesk roles
Sandbox
Support Operations documentation page for Zendesk sandbox
Schedules
Support Operations documentation page for Zendesk schedules
Searching in Zendesk
Support Operations documentation page for searching in Zendesk
Service Level Agreements
Support Operations documentation page for Zendesk SLAs
SSAT
Support Operations documentation page for Zendesk satisfaction surveys
Tags
Support Operations documentation page for Zendesk tags
Ticket Fields
Support Operations documentation page for the Zendesk ticket fields
Ticket Forms
Support Operations documentation page for Zendesk ticket forms
Tickets
Support Operations documentation page for Zendesk tickets
Triggers
Support Operations documentation page for Zendesk triggers
User Association
Support Operations documentation page for Zendesk user association
Views
Support Operations documentation page for Zendesk views
Webhooks
Support Operations documentation page for Zendesk webhooks
Zendesk-Salesforce Sync
Support Operations documentation page for our Zendesk<>Salesforce Sync
Last modified May 19, 2023: Adding new roles (b88e5bb)