Director, IT Operations

The Director, IT Operations Job Family leads a team of a highly-collaborative and results-oriented IT team members tasked with delivering global IT services across the company. The Director, IT Operations is in charge of scaling, increasing performance, and providing great team member experience in order to help drive forward business success based on world class infrastructure & operations.


Sr. Director, IT Operations

The Sr. Director, IT Operations reports to the VP, Information Technology

Sr. Director, IT Operations Job Grade

The Sr. Director, IT Operations is a level 11.

Sr. Director, IT Operations Responsibilities

  • Strategic and operational ownership of IT services and infrastructure
  • Drive operational excellence; highly scalable and reliable systems infrastructure, excellent team member services using efficient and agile operations
  • Partner with the security function to ensure, security technology services, compliance standards and processes are met
  • Develop and maintain relationships with internal and external partners to maximize value
  • Help hire a team of IT professionals who are focused on delivering world class experience and support to team members
  • Help team members within the IT Team develop and nurture their skills and experience
  • Motivate team members to be “managers of one”
  • Build processes that enable team members to collaborate and execute
  • Create a sense of psychological safety on your team
  • Conduct weekly 1:1s with each direct report
  • Measure and improve the happiness and productivity of the team

Sr. Director, IT Operations Requirements

  • 8+ years of experience in information technology, leading and managing a global IT team in a high growth technology company
  • Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment
  • Advanced knowledge of enterprise architecture in the area of IaaS, identity and access management (IAM), collaboration platforms and security technology
  • Change management knowledge and ability to operate effectively in fast paced environment
  • Understanding of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) frameworks
  • Demonstrated experience in vendor management and capacity planning in a fast growth environment
  • Knowledgeable in compliance and information security
  • Knowledge of a modern tech stack of cloud applications
  • Process-oriented with project management skills
  • Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meets all financial and management goals on time
  • Excellent team management, coaching, and mentoring skills
  • Business acumen with the ability to understand business priorities, operations, and IT enablement potential

Performance Indicators

  1. New Hire Location Factor < 0.69
  2. Average Delivery Time of Laptop Machines < 21 days
  3. Cycle Time for IT Support Issue Resolution

Career Ladder

The next step in the IT Systems Engineer job family is to move to the VP, IT job family.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below.

  1. Screening call with a team member from our recruiting team.
  2. Interview with Manager, IT
  3. Interview with Senior Director, Data and Analytics or Senior Director, Enterprise Applications.
  4. Interview with the VP, IT
  5. Interview with the CFO

Please note that a candidate may declined from the position at any stage of the process. Additional details about our process can be found on our hiring page.


About Gitlab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

  1. Mission: Everyone can contribute
  2. Results: Fast growth, ambitious vision
  3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
  4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
  5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
  6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
  7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
  8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
  9. Work/Life Harmony: Flexible workday, Family and Friends days
  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

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Last modified August 21, 2023: Fix more broken links (2de84c34)