Contributor Success Fullstack Engineer

Contributor Success Fullstack Engineers work on laying down an efficiency foundation for our community members to contribute to GitLab.

Responsibilities

Make GitLab contribution process the best and most welcomed in the world.
Carry out Engineering Contributor Success efforts
Improve GitLab’s Contribution Efficiency and Merge Request Coaching process.
Coach and lead cohorts of community contributors and ensure their success.
Provide guidance to community contributors on technical and non-technical aspects.
Create video resources and blog posts to improve contribution experience.
Track contribution delivery of the community cohorts you are assigned.
Nominate community contributors and contribution for recognition.
Be a permanent member of GitLab MR Coaches.
Be proficient at one or more MR Coach specialty (Development, Test, Documentation and etc).
Collaborate with GitLab’s Core and Developer Relations teams.
Participate in Contributor Success team stand-up and agile processes.
Be a sounding board for our community contributors.
Participate in GitLab’s overall Contributor Success events and processes.
Collaborate with & motivate customers who want to learn how to contribute to GitLab.

Requirements

Self-motivated and self-managing, with excellent organizational skills and eyes for quality.
Share our values, and work in accordance with those values.
Fluent in using GitLab
5 years or more developing in Ruby and Javascript
Extensive experience using Git and source control
Extensive experience with the Open Source community
Track record of contributing to well-known Open Source projects
Track record of customer interactions
Computer science education or equivalent experience
Proficiency in the English language, with excellent written and oral communication skills.
You share our values, and work in accordance with those values

Nice to haves

Experience in a peak performance organization
BS or MS degree in Computer Science
Notable ties into the Open Source community
Enterprise software company experience.
Developer platform/tool industry experience.

Levels

Contributor Success Fullstack Engineer

Contributor Success Fullstack Engineer Job Grade

The Contributor Success Fullstack Engineer is a grade 6.

Contributor Success Fullstack Engineer Responsibilities

Contribute to GitLab’s contribution efficiency results.
Deliver tasks assigned from Engineering Contributor Success project plans.
Coach and lead community contributors.
Give orientation to newly formed community contributor cohorts
Provide guidance to community contributors on technical and non-technical aspects.
Track contributions from community members and drive them to completion.
Implement contributor efficiency tooling improvements.
Nominate impactful community contributors and contribution for recognition.
Be a permanent member of GitLab MR Coaches.
Be proficient at one MR Coach specialty (Development, Test, Documentation and etc).
Participate in Contributor Success team stand-up and agile processes.
Listen to community contributors’ feedback and capture them as issues in the backlog.
Participate in GitLab’s overall Contributor Success events and processes.
Travel to customers for training purposes.

Senior Contributor Success Fullstack Engineer

Senior Contributor Success Fullstack Engineer Job Grade

The Senior Contributor Success Fullstack Engineer is a grade 7.

Senior Contributor Success Fullstack Engineer Responsibilities

The Senior Contributor Success Fullstack Engineer role extends the Contributor Success Fullstack Engineer role.

Drive GitLab’s contribution efficiency efforts and results.
Own one or more Engineering Contributor Success project plans.
Coach and lead cohorts of community contributors.
Give orientation to newly formed community contributor cohorts
Provide guidance to community contributors on technical and non-technical aspects.
Track contributions from community contributor cohorts and drive them to completion.
Propose efficient metrics for tracking community efficiency.
Nominate impactful community contributors, cohorts and contribution for recognition.
Be a permanent member of GitLab MR Coaches.
Be proficient at one or more MR Coach specialty (Development, Test, Documentation and etc).
Drive Contributor Success team stand-up and agile processes.
Advocate prioritization of improvements backlog based on feedback from our community.
Participate in GitLab’s overall Contributor Success events and processes.
Travel to customers for training purposes.

Staff Contributor Success Fullstack Engineer

Staff Contributor Success Fullstack Engineer Job Grade

The Staff Contributor Success Fullstack Engineer is a grade 8.

Staff Contributor Success Fullstack Engineer Responsibilities

The Staff Engineering Contributor Success Fullstack Engineer role extends the Senior Contributor Success Fullstack Engineer role.

Author results-focused proposals to improve GitLab’s contribution efficiency and drive them to completion.
Propose effective Engineering Contributor Success project plans.
Propose groups of community contributors to form teams of community contributors (cohort)
Give orientation to newly formed community contributor cohorts
Track community contributor & community cohorts efficiency metrics
Implement results-focused community efficiency metrics and measurements
Provide guidance to community contributors on technical and non-technical aspects.
Propose pipeline efficiency improvements and drive them to completion.
Review nominations of community contributors, cohorts and contribution for recognition.
Be a permanent member of GitLab MR Coaches.
Be proficient at one or more MR Coach specialty (Development, Test, Documentation and etc).
Own Project Management of Contributor Success team stand-up and agile processes.
Make trade-off recommendations to prioritize the most impactful improvements for the community.
Participate in GitLab’s overall Contributor Success events and processes.
Travel to customers for training purposes.

Performance Indicators

Key Performance Indicators

Regular Performance Indicators

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
Next, candidates will be invited to a 60 minute interview with the Hiring Manager.
Candidates will then be invited to a 45 minute peer interview with an Engineer in the Contributor Success team.
Candidates will then be invited to a 45 minute interview with a Developer Advocate in the Developer Advocacy team.
Candidates will then be invited to a 45 minute interview with the VP of Developer Relations
Successful candidates will subsequently be made an offer

Additional details about our process can be found on our hiring page

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

Mission: Everyone can contribute
Results: Fast growth, ambitious vision
Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
Work/Life Harmony: Flexible workday, Family and Friends days
Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Last modified June 17, 2024: Add customer interaction & travel requirement for Fullstack Engineer @ Contributor Success (33bc78c7)

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