Digital Experience

Levels

Digital Experience Analyst

The Digital Experience Analyst Reports to Director, Digital Experience

Digital Experience Analyst Job Grade

The Digital Experience Analyst (Intermediate) is a grade 6.

Digital Experience Analyst Responsibilities

Ensure that GitLab is correctly instrumented to be able to deliver meaningful insights about traffic, conversion, and growth opportunities on our digital properties
Own the successful tagging and analytics measurement strategy for GitLab’s digital properties
Maintain and improve analytics tag implementations and data layer for all relevant technologies (Google Analytics, Google Tag Manager)
Knowledge of FE web technologies - HTML, CSS and JS to enable confident debugging and use of custom JS in Google Tag Manager
Deliver data-driven recommendations around how to increase traffic, conversion, and user experience on about.gitlab.com
Ensure successful measurement and reporting aligned with online media, marketing landing pages, and other initiatives. Share insights on how these initiatives are performing.
Collaborate with key stakeholders in Marketing (e.g. Demand Gen, Content) as well as other functions (e.g. Sales, Product) to capture data needed to drive business decisions
Contribute to A/B testing strategy using platforms such as LaunchDarkly, Google Optimize
Partner closely with the Marketing Strategy and Performance Team and other data teams at GitLab to follow and contribute to internal standards
Member of the Digital Experience Team

Digital Experience Analyst Requirements

Relevant digital analytics experience, working with developers and marketing teams
Must have Google Analytics 360, Google Tag Manager 360, and Google BigQuery expertise
Extensive experience working with tag management platforms and data layers
Strong grasp of website and ecommerce metrics and optimization.
Google Analytics Certification and Tag management certifications preferred
Experience with A/B testing platforms such as LaunchDarkly and Google Optimize preferred
Ability to use GitLab
Ability to thrive in a fully remote organization
Share and work in accordance with our values
Positive and solution-oriented mindset
Clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions
Fluent in SQL within analytical data warehouses (we use Snowflake SQL) and in business intelligence tools (we use Periscope)
Able to write complex SQL including multi-table joins, grouping and aggregation, common table expressions, and conditional filters
Passionate about data, analytics and automation. Experience cleaning and modeling large quantities of raw, disorganized data (we use dbt)
Experience working with a variety of complex data sources. Our data includes Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow and many others (see the data team page)
Effective communication and collaboration skills, including clear status updates
Comfort working in a highly agile, intensely iterative environment
Self-motivated and self-managing, with strong organizational skills
Prior experience in an analytics role or equivalent education

Digital Experience Operations Manager

The Digital Experience Operations Manager reports to the Director, Digital Experience.

Digital Experience Operations Manager Job Grade

The Digital Experience Operations Manager is a grade 8.

Digital Experience Operations Manager Responsibilities

Sprint Planning and Management: collaborating with Product and Engineering Management to proactively set biweekly sprint plans and strive to achieve 90% burndown completion.
Sprint Management: organize and track issues, clarify project scopes, proactively manage risks, collaborate on prioritization, and problem-solve.
Stakeholder Management: enable Efficiency across multiple teams and drive Results. Engage with key stakeholders to define requirements and help cross-functional teams with delivery.
Team Facilitation: ensure effective communication between Groups and roles on the Digital Experience team to reduce bottlenecks and increase visibility.
Escalation: raising blockers to the correct stakeholders to ensure efficient results.
Communication: reporting Digital Experience progress to senior leaders.
Continuous Improvement: evaluated Digital Experience team performance metrics and streamline processes. Simplify delivery, manage objective and key results (OKRs), release on time.
Roadmapping: collaborate with Product Manager on 3 to 6 month roadmaps. Adjusting in real-time based on team progress.
Documentation: ensuring scalability and efficiency by adding processes to the Digital Experience handbook.

Digital Experience Operations Manager Requirements

Exceptional communication and interpersonal skills.
Experience in product development planning and providing leadership.
Advanced knowledge of the full life-cycle of digital product development.
Ability to collaborate with Product Managers, Product Designers,Engineers and report to senior managers.
Extensive experience in software product engineering, deployment, and integration.
Ability to evaluate product performance metrics, as well as diagnose and resolve issues.
Proficiency with Figma.
You share our values, and work in accordance with those values.
Ability to use GitLab.

Manager, Digital Experience

The Manager, Digital Experience reports to the Director, Digital Experience.

Manager, Digital Experience Job Grade

The Manager, Digital Experience is a grade 8.

Manager, Digital Experience Responsibilities

Product knowledge: Understand the features and value of the end-to-end GitLab product.
Cross-product collaboration: Proactively identify large, strategic digital marketing opportunities that span the Marketing team. Work with other cross-functional Managers to drive Marketing initiatives.
Deliverables: Review deliverables (sprint plans, KRs, research, designs, etc.) that your team creates and provide feedback to ensure high-quality output.
Research: Identify strategic user research initiatives and work with cross-functional Managers to organize research efforts.
UX evangelism: Communicate the value of UX to cross-functional GitLab team members, and influence the teams you support to prioritize UX initiatives.
UX process: Set up and manage collaborative processes within your team to ensure Product Designers, Data Scientists, and Researchers are actively working together. Make sure everyone has exposure to the work that is happening within the broader team.
Team building: Collaborate with Product Manager and Technical Product Owner to hire a world-class team of Product Designers, Engineers, Researchers, and Data Scientists.
Public presence: Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
Vision and direction: Have an awareness of strategy and vision of the Marketing digital experience
People management: Hold regular 1:1s with every member of your team and create Individual Growth Plans with monthly check-ins.

Manager, Digital Experience Requirements

Relevant experience managing a group of designers and engineers.
Ability to write code (HTML, CSS, JS)
Proficiency with pre-visualization software (e.g. Figma, Sketch, Adobe Photoshop, Illustrator).
Experience defining the high-level strategy and defining monthly OKRs based on research.
Experience driving organizational change with cross-functional stakeholders.
Passion for creating visually pleasing and intuitive user experiences.
Collaborative team spirit with great communication skills.
You share our values, and work in accordance with those values.
Leadership at GitLab.
Ability to use GitLab.

Senior Manager, Digital Experience

The Senior Manager, Digital Experience reports to the Director, Digital Experience.

Senior Manager, Digital Experience Job Grade

The Senior Manager, Digital Experience is a grade 9.

Senior Manager, Digital Experience Responsibilities

Extends that of the Manager, Digital Experience responsibilities.
Collaborating with cross-functional leaders to define quarterly OKRs that support Marketing’s goals.
Organizational design to increase collaboration and efficiency.
Engaging with Finance teams to contribute to forecasting and reporting on business performance.
Conducting skip level 1:1s every quarter with the Digital Experience team
Proactively connecting with cross-functional GitLab team members to identify opportunities.
Demonstrating GitLab’s CREDIT values and modelling GitLab’s Leadership traits.

Senior Manager, Digital Experience Requirements

Extends the Manager, Digital Experience requirements.
Relevant experience managing a group of designers and engineers.
Advanced level of HTML, CSS, and JS.
Experience as agile project manager a plus.

Director, Digital Experience

The Director, Digital Experience reports to the VP, Integrated Marketing. The Product Manager (Marketing), Engineering Manager, and Digital Experience Operations Manager report to the Director, Digital Experience.

Director, Digital Experience Job Grade

The Director, Digital Experience is a grade 10.

Director, Digital Experience Responsibilities

Lead the global web strategy as a critical marketing channel to drive awareness, education and acquisition in alignment with GitLab business priorities
Partner across Marketing (including Product Marketing, SEO, Campaigns, Brand, and Events teams), as well as cross-functionally (Product, IT) and senior leadership to shape the online experience for prospects and customers
Own and deliver reporting analysis on performance and business impact, as well as conceiving and executing testing strategies, QA processes and ensuring the delivery of initiatives on time and of the highest quality
Accountable for governance of the website and the content management system (CMS), evangelizing best practices including UX design, customer experience and engineering
Guide, mentor and lead a team of team leads, engineers and design specialists, in addition to managing our important vendor relationships

Director, Digital Experience Requirements

12-15 years experience leading strategy and execution of web strategy and design for a B2B or enterprise SaaS company, including 5-8 years leading a diverse team of technical professionals
Skilled in balancing technical needs and requirements with business objectives and parameters and consulting with stakeholders on shaping and scoping key initiatives
Deep technical expertise and practical experience in web development and related web technologies, including HTML, CSS, and JavaScript
Experience with major CMS platforms, UI and design, analytics and monitoring tools (e.g. Contentful, Figma, Quantum Metric)
Experience in fostering a testing and iterative team environment and orientation; analyzing and reporting on website performance to a range of audiences, including marketing counterparts and business stakeholders
Extensive team management skills, including career development and coaching engineering team leads and people managers
Experience partnering cross-functionally across marketing, internal stakeholders, vendors and agency partners
You share our values, and work in accordance with those values.
Leadership at GitLab

Performance Indicators

Website sessions, engaged sessions by traffic source; user behavior
Usability metrics, site design, navigation, personalization and customer experience
Site optimization metrics, e.g. Mobile vs. desktop performance for searchability
Conversion rates, lead quality

Career Ladder

The Digital Experience Management job family career ladder is yet to be defined.

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.
Qualified candidates will be invited to schedule a screening call with one of our Global Recruiters
Candidates will be invited to schedule an interview with the VP, Integrated Marketing
Candidates will be invited to schedule an interview with the VP, Product Marketing
Candidates will be invited to schedule an interview with the Director, Growth Marketing
Candidates will be invited to schedule an interview with the Director, Digital Strategy
Candidates will be invited to schedule an interview with the Marketing - Director, People Business Partner
Candidates will be invited to schedule an interview with the Chief Marketing Officer

Additional details about our process can be found on our hiring page.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

Mission: Everyone can contribute
Results: Fast growth, ambitious vision
Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
Work/Life Harmony: Flexible workday, Family and Friends days
Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Last modified April 22, 2024: Director, DEX job family update (af00b030)

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