IT Operations System Administration

IT Operations System Administrator

Job Grade

The IT Operations System Administrator is a grade 6.

Responsibilities

Work with Security, PeopleOps and Business Operations to develop automated onboarding and offboarding processes
Develop secure integrations between Enterprise Business Systems and with our Data Lake
Develop tooling and process to facilitate end-user asset management, provisioning and tracking
Build API Integrations from the HRIS to third party systems and GitLab.com
Triage all IT related questions as they arise
Build and maintain cross-functional relationships with internal teams to champion initiatives
Spearhead onboarding and offboarding automation efforts with a variety of custom API integrations, including GitLab.com and third-party resources, not limited to our tech-stack, with scalability in mind

Requirements

Ability to build and maintain multiple databases to maintain accountability of company assets and resources
Experience administering Google Workspace
Automation & Scripting experience deploying software to laptops and other devices - we are a Mac and Linux environment
Hands-on experience supporting Linux
Hands on experience working in GCP environment
Experience working in a cloud native environment
Design and implement any auditing workflows that are necessary for access groups
Developing automation workflows and integrations for repetitive or manual tasks
Very comfortable with SQL and Python
Configure, build, test, and deploy multiple HR systems integration solutions
Experience working with Git
Ability to use GitLab

Lead IT Operations System Administrator

Requirements

All of the responsibilities of an IT Operations System Administrator, plus:
Advocate for improvements to systems administration
Solve technical problems of high scope and complexity
Exert influence on the overall objectives and long-range goals of your team
Help to define and improve our internal standards and best practices
Represent GitLab and its values in public communication around broader initiatives, specific projects, and community contributions
Build close relationships with other functional teams
Influence and implement our SLAs
Proactively work on the efficiency and capacity planning
Ensure communication across your team

Performance Indicators (PI)

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Next, candidates will be invited to schedule a screening call with our Global Recruiters
Next, candidates will be invited to schedule a first interview with our Director of Business Operations
Next, candidates will be invited to schedule a second interview with our Senior Total Rewards Analyst
Candidates will then be invited to schedule a third interview with one of our Security team members
Candidates will be then be invited to schedule a call with our Director of Security
Finally, candidates may be asked to interview with our CEO

Additional details about our process can be found on our hiring page.

Career Ladder

The next step in the IT Operations System Administration job family is to move to the job family.

About GitLab

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Last modified April 30, 2025: Add folder and file name linting (8a6b33a1)

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