Senior Director, Corporate Security & IT Operations

The Corporate Security & IT Operations Job Family leads a team of highly-collaborative and results-oriented Security and IT team members tasked with delivering and securing global IT services across the company. The Senior Director, Corporate Security & IT Operations is in charge of securing, scaling, increasing performance, and providing great team member experience in order to help drive forward business success based on world class infrastructure & operations.

Levels

Senior Director, Corporate Security & IT Operations

The Director, Corporate Security & IT Operations reports to the CISO

Senior Director, Corporate Security & IT Operations Job Grade

The Senior Director, Corporate Security & IT Operations is a level 11.

Senior Director, Corporate Security & IT Operations Responsibilities

• Head a multi-continent multi-discpline team in an all-remote organization
• Build and lead a team of Corporate Security & IT Operations and Service Management staff
• Create the Strategy and roadmap, effectively defining and delivering on new SOPs, process improvements, and projects
• ITIL: Lead the design, implementation, and enhancement of ITIL processes like Incident, Problem, Change, Configuration, and Release Management to achieve operational excellence
• Service Desk: Foster customer-centricity in IT operations, manage a responsive IT service desk, focusing on end-user satisfaction. Prioritize incident resolution, escalate effectively, and strategize for optimal first-call resolution
• Identity & Access: Oversee secure identity and access management and data protection programs in conjunction with InfoSec teams to enforce policies and uphold data integrity.
• Manage the IT Ops departmental budget
• Vendor Management: Build / maintain relationships with software and hardware vendors and service providers
• Directly participate in IT Security improvements and support as required (i.e., be hands-on)
• Establish seamless processes to onboard, change and offboard resources from IT services
• Own and maintain Corporate Security & IT Operations applications (Endpoint EDR, Data Security, IAM etc.)
• Document and enforce new and current IT policies and procedures
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
• Run the IT Service desk, define and manage ticket SLAs, and move towards greater automation (and where appropriate) self-service of tickets
• Proven ability to successfully recruit, manage, motivate and develop high performing teams
• Negotiates and influences the opinions and decision making of internal senior leaders on matters of significance to the division.
• Consistently demonstrates, models and coaches managers and senior managers on GitLab’s remote working competencies.
• Proactively communicates with leadership about progress and outcomes and how strategy and contributions support higher-level priorities and initiatives.
• Focuses the team’s communication and productivity

Senior Director, IT Corporate Security & Operations Requirements

• Academic background in STEM
• 10+ years of IT and/or Security leadership experience
• 5+ years’ experience in IT operations management, focusing on ITIL processes, service desk, identity and access management, infrastructure, and support.
• Strong understanding of Identity Management (SSO, SAML, OAuth, etc.), API integration (REST), Scripting (Bash, Powershell)
• SaaS experience: Expert level understanding of tools like Google Workspace, Okta, Zoom, Slack etc.
• Knowlege of data security and data inventory and governance practices.
• Experience partnering with internal information security and compliance teams. SOX experience is a plus.
• Team building experience. Past experience managing a global support team.
• Experience working on a fleet of MacOS and ChromeOS endpoints
• Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment.
• Experience securing SaaS applications and secure baselining in a shared responsibility model
• Change management knowledge and ability to operate effectively in fast-paced environment.
• Desirable: PMP, ITIL certification. CISSP or similar certification is a plus.
• Knowlege of insider risk, e-discovery and IT forensic investigations is a bonus.
• Demonstrated experience in vendor management and capacity planning in a fast growth environment.

 

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About GitLab

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.