Senior Director, Corporate Security & IT Operations

The Corporate Security & IT Operations Job Family leads a team of highly-collaborative and results-oriented Security and IT team members tasked with delivering and securing global IT services across the company. The Senior Director, Corporate Security & IT Operations is in charge of securing, scaling, increasing performance, and providing great team member experience in order to help drive forward business success based on world class infrastructure & operations.


Senior Director, Corporate Security & IT Operations

The Director, Corporate Security & IT Operations reports to the CISO

Senior Director, Corporate Security & IT Operations Job Grade

The Senior Director, Corporate Security & IT Operations is a level 11.

Senior Director, Corporate Security & IT Operations Responsibilities

  • Head a multi-continent multi-discpline team in an all-remote organization
  • Build and lead a team of Corporate Security & IT Operations and Service Management staff
  • Create the Strategy and roadmap, effectively defining and delivering on new SOPs, process improvements, and projects
  • ITIL: Lead the design, implementation, and enhancement of ITIL processes like Incident, Problem, Change, Configuration, and Release Management to achieve operational excellence
  • Service Desk: Foster customer-centricity in IT operations, manage a responsive IT service desk, focusing on end-user satisfaction. Prioritize incident resolution, escalate effectively, and strategize for optimal first-call resolution
  • Identity & Access: Oversee secure identity and access management and data protection programs in conjunction with InfoSec teams to enforce policies and uphold data integrity.
  • Manage the IT Ops departmental budget
  • Vendor Management: Build / maintain relationships with software and hardware vendors and service providers
  • Directly participate in IT Security improvements and support as required (i.e., be hands-on)
  • Establish seamless processes to onboard, change and offboard resources from IT services
  • Own and maintain Corporate Security & IT Operations applications (Endpoint EDR, Data Security, IAM etc.)
  • Document and enforce new and current IT policies and procedures
  • Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
  • Run the IT Service desk, define and manage ticket SLAs, and move towards greater automation (and where appropriate) self-service of tickets
  • Proven ability to successfully recruit, manage, motivate and develop high performing teams
  • Negotiates and influences the opinions and decision making of internal senior leaders on matters of significance to the division.
  • Consistently demonstrates, models and coaches managers and senior managers on GitLab’s remote working competencies.
  • Proactively communicates with leadership about progress and outcomes and how strategy and contributions support higher-level priorities and initiatives.
  • Focuses the team’s communication and productivity

Senior Director, IT Corporate Security & Operations Requirements

  • Academic background in STEM
  • 10+ years of IT and/or Security leadership experience
  • 5+ years’ experience in IT operations management, focusing on ITIL processes, service desk, identity and access management, infrastructure, and support.
  • Strong understanding of Identity Management (SSO, SAML, OAuth, etc.), API integration (REST), Scripting (Bash, Powershell)
  • SaaS experience: Expert level understanding of tools like Google Workspace, Okta, Zoom, Slack etc.
  • Knowlege of data security and data inventory and governance practices.
  • Experience partnering with internal information security and compliance teams. SOX experience is a plus.
  • Team building experience. Past experience managing a global support team.
  • Experience working on a fleet of MacOS and ChromeOS endpoints
  • Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment.
  • Experience securing SaaS applications and secure baselining in a shared responsibility model
  • Change management knowledge and ability to operate effectively in fast-paced environment.
  • Desirable: PMP, ITIL certification. CISSP or similar certification is a plus.
  • Knowlege of insider risk, e-discovery and IT forensic investigations is a bonus.
  • Demonstrated experience in vendor management and capacity planning in a fast growth environment.


About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

  1. Mission: Everyone can contribute
  2. Results: Fast growth, ambitious vision
  3. Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
  4. Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
  5. Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
  6. Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
  7. Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
  8. Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
  9. Work/Life Harmony: Flexible workday, Family and Friends days
  10. Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.

Last modified June 18, 2024: Add relative links rule (cd96f133)