People Group Roles

Levels

Absence Management Specialist

The Absence Management Specialist reports to the Manager, Absence Management.

Absence Management Specialist Job Grade

The Absence Management Specialist is a grade 5.

Absence Management Specialist Responsibilities

• Hands-on responsibility for the day-to-day administration of all employee leave of absence programs.
• Ensures compliance with all leave of absence and employment laws across all countries in which we have entities by accurately completing all time away requests in a timely manner.
• Suggests both company and statutory policy and practice revisions as needed.
• Ensures the proper tracking of LOAs and identifies the process dependencies and suggests remediation of those dependencies.
• Acts as the team member’s first point of contact to facilitate a smooth departure as well as a smooth transition back to work.
• Answers tier-1 leave-related questions and concerns from Team Members.
• The first point of contact for Managers, People Business Partners, and other key stakeholders related to their team members’ time away requests.
• Administers ADA-related tasks related to all team members’ requested accommodations (medical, religious, work-related).
• Maintains LOA trend data and status reports as needed.

Absence Management Specialist Requirements

• Strong verbal and written communication and problem-solving skills.
• Must exercise confidentiality and discretion in dealing with sensitive, complex, and time-sensitive time-away requests.
• Independent worker with strong organizational skills and attention to detail.
• Proven track record of adhering to and meeting strict deadlines.
• Experienced in learning and thriving in a constantly changing global environment and able to cultivate relationships across Global teams.
• Ability to learn and use GitLab tools.
• Aligns with GitLabs values.
• Experience using Google Sheets.

Role

Senior Absence Management Specialist The Senior Absence Management Specialist reports to the Manager, Absence Management.

The GitLab team has grown quickly and plans to continue to grow while maintaining our culture of remote working, embracing development, and building scalable people-oriented policies. The Chief People Officer (CPO) is a strategic leader and consultant that oversees the People Success (People Operations, Learning & Development, Diversity, Inclusion & Belonging, Total Rewards, People Business Partners) and Recruiting functions. The CPO is empowered to grow teams, make data-driven decisions, and deliver transparent and people first programs.

The Diversity, Inclusion and Belonging (DIB) team builds an environment where all team members feel they belong: they are recognized, allowed to express their thoughts, have the ability to make contributions and are able to bring their best selves to work every day. As GitLab continues to grow, we look for people from a wide range of backgrounds to reflect the global nature of our customers and we want to have the tools and resources available to support that growth. It takes diversity of thought, culture, background, and perspective to build a truly global company. The DIB team members build and work with external partnerships as well as closely with internal departments such as Recruiting, Marketing, Communication, Talent Brand, etc to help shape the overall DIB strategy that creates, supports and fuels GitLab’s growth.

About the role

Executive Business Administrators (EBAs) at GitLab toggle seamlessly between various systems including Google Workspace, Slack, Navan, Zoom, and GitLab to accomplish an array of tasks, while staying focused on prioritization and escalating urgent issues.

EBAs at GitLab are self-driven, collaborative, and agile team members who are experienced in managing multiple priorities, juggling various responsibilities, and anticipating the executive’s needs. EBAs are exceptionally organized, relentlessly resourceful, calm under pressure, and strategic multitaskers with a deep love of logistics and the ability to thrive in a dynamic start-up environment.

Executive Recruiter

The Executive Recruiter reports to the Director, Executive Search, and is responsible for owning and executing executive searches across all business functions globally. They are a dynamic team member who identifies amazing candidates, improves existing hiring practices, and delivers exceptional candidate experiences while embodying the company values. The Executive Recruiter takes a consultative approach with senior leadership and key stakeholders, and is dedicated to building a qualified, diverse, and motivated team as we scale. They are well-versed in all aspects of an executive search including sourcing, candidate generation and development, client management and offer negotiation.

Global Workforce Strategy forms part of the People Operations Team at GitLab and directly responsible for contributing to our International expansion efforts. This team will be collaborating very closely with Total Rewards, Finance, Legal, Recruiting and the People Operations team. It will also involve key stakeholder relationship management and enabling our PEO’s.

Global Workforce Strategy Specialist

The Global Workforce Strategy Specialist reports to the Manager, Global Workforce Strategy

Job Grade

The Global Workforce Strategy Specialist is a grade 6.

The Learning & Development Instructional Designer is responsible for designing and developing learning practices and experiences for GitLab’s People Group Learning & Development team. This is achieved by enhancing synchronous and asynchronous learning for GitLab team members and the wider community. The goal of this job family is to help audiences achieve their desired learning outcomes by developing new, engaging, and effective learning solutions and instructional experiences.

Responsibilities

• Design and develop experiential learning solutions that support adult learning best practices, address needs identified in a job/task analysis, drive behavior change, and improve performance of GitLab customers, partners, and/or sales teams
• Follow GitLab branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for external audiences
• Create and curate team member learning content using the latest technology and innovative techniques
• Build and maintain valued relationships with key stakeholders and external vendors
• Design interactive courseware and video using adult learning theory that appeals to various learning styles and international audiences
• Utilize various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective and technically functional
• Creation of eLearning that is Handbook first for our LXP
• Develop sound knowledge, skill, and job performance-based assessments
• Closely partner and collaborate with other members of the Learning & Development team to continuously improve existing learning programs based on the latest research in adult education
• Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed
• Be a mentor to learning and development team, trainers, and business partners on best practices in instructional design and enablement solutions
• Take on additional projects and responsibilities as needed

Requirements

• Experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom)
• Strong oral and written communication skills and diverse experience working with internal customers and stakeholders in both live and virtual environments
• Proven ability to clearly articulate complex concepts in simple terms is essential
• Excellent team player
• Must be detail oriented and have strong project management skills needing minimal supervision
• Experience with a wide range of modern elearning authoring tools (e.g. recent versions of Adobe Captivate, Articulate 360 Suite, Go Animate, Elucidat, etc.)
• Working knowledge and application experience using reveal.js, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools
• HTML5, xAPI, mobile learning, and adaptive learning experience desired
• Must have the ability to work in an ever-changing, project-driven environment with a strong design sensibility when creating all training and enablement instructional materials
• Demonstrated experience working with multiple industry recognized instructional design models preferred
• Experience working with a variety of Learning Management and Learning Experience Systems and various virtual meeting management tools such as Zoom is a plus
• Ability to use GitLab
• Bachelor’s degree or equivalent experience in Instructional Development, Training Education/Communication is preferred
• You share our values, and work in accordance with those values

Levels

Associate Instructional Designer

The Associate Instructional Designer reports to the Learning & Development Manager.

Levels

Director, People Technology

The Director, People Tools and Technology reports to VP, People Operations.

Director, People Technology Job Grade

The Director, People Group Tools and Technology is Job Grade 10.

Director, People Technology Responsibilities

• Collaborate across GitLab to implement various systems to improve scalability and efficiency.
• Create and execute a 3-Year technology roadmap.
• Create and implement a data analytics roadmap, creating data elements needed to support decision making and to create business insights.
• Improve and automate our onboarding, career mobility and offboarding processes in particular to ensure streamlined workflows and compliance.
• Implement tools that improve the Team Member experience at GitLab.
• Ensure seamless data sharing from single sources of truth (Human Capital Management System) to external systems such as payroll, benefits, Okta.
• Implement People Group support tool to streamline questions from multiple sources.
• Implement People Group processes/iterating for efficiency.
• Create and implement data dictionary for consistent use of People data. Implement data requirements and audits to ensure accuracy.
• Help the People Group maintain Single Source of Truth within the handbook
• Keep confidentiality in mind with all the projects and automations and actively look out that other People Group projects do this as well
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Represent GitLab and its values in public communication around specific projects and community contributions.

Director, People Technology Requirements

• Ten+ years’ experience in People Technology, with seven+ years’ experience leading and managing a People Technology organization or Applications group at a fast growing high technology company.
• Excellent change management skills and ability to operate effectively in a fast-paced environment.
• Experience with SaaS based solution and cloud architectures.
• Demonstrated ability to successfully lead and develop global People applications team in collaboration with overall People strategy.
• Knowledgeable in compliance and information security.
• Current on business applications, trends in People technology and experience evaluating/implementing new innovative People solutions
• A process-oriented individual, with substantial project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
• Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
• Excellent team management, coaching, and mentoring skills
• Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily. Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and People enablement potential.
• Ability to use GitLab

Director, People Technology Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Levels

Associate Learner Engagement Specialist

The Learner Engagement Specialist is responsible for maintaining and administering systems to increase adoption of the Learning Experience Platform, Content Library, and other learning platforms. The job family will be responsible for internal marketing and communications of L&D initiatives to raise awareness of programs. This is achieved by creating engaging communication campaigns, establishing best practices for internal marketing and by ensuring that GitLab’s digital learning platforms are optimized and administered effectively to cater for team member needs.

People Business Partners (PBPs) are responsible for aligning business objectives with people solutions in the organizations they support. A PBP acts as a trusted and strategic advisor, coach, and change agent to senior leadership, providing data driven insights and expertise on people-related matters, to inform and support a tightly aligned business and talent strategy.

People Business Partners are aligned across all divisions and departments at GitLab to ensure dedicated partnership.

The People Business Partner (PBP) Program Manager is an integral part of the PBP team. This function supports and drives program execution and project management across the People Business Partner group for programs where PBPs are DRIs or stakeholders and serves as a critical liaison cross-functionally within the People Group division, collaborating regularly across other departments in the function to drive program excellence.

This function has two core focus areas:

Levels

People Communications & Engagement Associate

The People Communications & Engagement Associate reports to the Senior Manager, People Communications & Engagement.

People Communications & Engagement Associate Job Grade

The People Communications & Engagement Associate is a grade 5.

People Communications & Engagement Associate Responsibilities

• Develop and execute proactive and strategic communication initiatives, programs, and events in collaboration with global teams across GitLab
• Own the internal editorial calendar, through vehicles such as our company newsletter, manager communication, executive videos and/or other communications channels
• Partner closely with internal stakeholders to develop change management communications with clarity and empathy
• Have an eye and ear to the ground across GitLab team members and teams with the goal of maximizing the team member experience and to ensure GitLab remains a place where all team members belong and are included
• Be a shining example for GitLab’s culture, infusing GitLab’s mission, culture, and values into everything we do

People Communications & Engagement Associate Requirements

• Relevant communications experience
• Self-motivated and ability to work as a Manager of one
• Excellent writing, verbal, and listening skills
• Adaptable and can think quickly on your feet
• Know how and when to take initiative to get projects done by masterfully using all possible resources
• Supremely organized and have fine-tuned project and program management skills
• Ability to use GitLab
• Aligns to GitLab’s Values

Talent & Engagement Program Manager

The Talent & Engagement Program Manager reports to the Manager, People Communications & Engagement.

People Compliance forms part of the People Operations Team at GitLab, and is directly responsible for managing all compliance-related efforts relating to People Operations processes and affecting all GitLab team members. This team will be collaborating very closely with all People Operations and People Success teams, as well as Talent Acquisition, Total Rewards, and Legal teams.

Senior Background Check Specialist

The Senior Background Specialist reports to Director, People Operations

The People Connect Team plays a critical role in influencing and supporting the people strategy within the GitLab - collaboratively working to develop, optimize and implement people processes and programs while overseeing the day-to-day responsibilities associated with people operations.

People Connect

Levels

People Connect Specialist

The People Connect Specialist reports to the Manager, People Connect.

Job Grade

The People Connect Specialist is a Grade 5.

Levels

People Group Junior Fullstack Engineer

The People Group Junior Fullstack Engineer reports to Director, People Tools & Technology.

People Group Junior Fullstack Engineer Job Grade

The People Group Junior Fullstack Engineer is grade 5.

People Group Junior Fullstack Engineer Responsibilities

• Collaborate with all team members in the People Group, as well as other cross functional departments such as Engineering and Product to work on automation between various systems and creating smaller improvements inside of GitLab.
• Improve and automate our various People processes (examples may include onboarding, career mobility and offboarding), to ensure a compliant and streamlined workflow.
• Automation of various manual tasks.
• API building for external systems (payroll, benefits, etc).
• Create tooling where needed to optimize workflows or processes
• Involvement in Compensation Calculator design/updates.
• Architect and implement People Group support tool to streamline questions from multiple sources.
• Audit People Group processes/iterating for efficiency.
• Automate updates to the about.gitlab.com/jobs page and maintain the job page.
• Improvement and automation of contract creation.
• Provide and/or assist with data to the Data Analyst to be used in the People Group dashboards.
• Help the People Group maintain Single Source of Truth within the handbook.
• Keep confidentiality in mind with all the projects and automations and actively look out that other People Group projects do this as well.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Represent GitLab and its values in public communication around specific projects and community contributions.

People Group Junior Fullstack Engineer Requirements

• Sincere interest in working on People Group related Engineering tasks.
• Professional experience with Ruby and Rails.
• Professional experience with JavaScript and associated web technologies (CSS, semantic HTML).
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Confidentiality is critical as well as ensuring our People data is protected and secure in how it is handled. Close partnership with Security on code review prior to moving to production.
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems.
• Comfort working in a highly agile, intensely iterative software development process.
• Demonstrated ability to onboard and integrate with an organization long-term.
• Positive and solution-oriented mindset.
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates.
• An inclination towards communication, inclusion, and visibility.
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work closely with other parts of the organization.
• Share our values, and work in accordance with those values.
• Ability to thrive in a fully remote organization.
• Ability to use GitLab.

Nice-to-haves

• Experience working with modern Frontend frameworks (eg. React, Vue.js, Angular).
• Experience with People systems such as Workday and Greenhouse.
• Experience with the GitLab product as a user or contributor.
• Experience working with a remote team.
• Passionate about/experienced with open source and developer tools and how we use it in non-engineering teams.

People Group Fullstack Engineer

The People Group Fullstack Engineer reports to Director, People Tools & Technology.

Levels

People Operations Program Manager

The People Operations Program Manager reports to the Director, People Tools & Technology.

People Operations Program Manager Job Grade

The People Operations Program Manager is a grade 6.

People Operations Program Manager Responsibilities

• High-level project management and assisting with all aspects of projects from business case approval through validation of success metrics.
• Work with stakeholders to design processes that are both effective and efficient and deliver the desired outcomes.
• Seek opportunities to optimize efficiency of processes to deliver exceptional customer service and enhance the overall employee journey.
• Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
• Manage meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
• Works on problems of diverse complexity in which analysis of data requires evaluation of existing and unknown factors.
• Solves problems that requires analysis of multiple sources of information before making a recommendation.
• Collaborate with teams to improve processes and to implement programs with the goal always being to make processes easier from the perspective of the team members.
• Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
• Create measures to ensure project outcomes are successful and meet expectations.
• Resourcefulness in problem-solving, proactively manage multiple projects with a keen sense of attention to detail.
• Grows knowledge of project management concepts and functional subject matters to determine solutions.
• Create project roadmaps, process documents, project documentation, and milestones to ensure successful completion of projects within the timeframe agreed upon.
• Ensure compliance with all international rules and regulations.
• Update documentation and handbook as appropriate.
• Collect GitLab internal data to track trends in functional areas.
• Collect external market data to support project roadmaps.

People Operations Program Manager Requirements

• 1-2 years of directly related experience required
• Experience working in a fast-paced environment
• Resourcefulness in problem-solving, identifying and addressing issues that may arise during People operational activities to include analyzing problems, collaborating on solutions, and implementing appropriate measures
• A track record of successful project execution and strong project management skills
• Experience working independently to lead projects through to completion
• Ability to influence others using data to inform recommendations
• Work collaboratively with stakeholders to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding
• Solid organizational skills
• Solid change management experience
• Ability to understand a high-level issue and conduct root cause analysis to understand concerns
• Experience analyzing metrics using Excel (or similar software)
• Demonstrates great customer service and relationship building skills
• Leverage business knowledge to address issues while mitigating risk
• Ability to analyze, investigate & interpret data, issues & situations
• Ability to plan organize and prioritize work while leveraging resources
• Create strong working relationships and influence change
• Ability to multitask and maintain focus to achieve timely results
• Ability to research, collect and organize data for analysis
• Excellent verbal and written communication skills
• Ability to use GitLab
• Aligns with GitLab values

Senior People Operations Program Manager

The Senior People Operations Program Manager reports to the Director, People Tools & Technology.

The People Technology & Analytics Job Family owns the technology and reporting solutions at GitLab. Working in partnership with the People Leadership team, they play both a strategic and tactical role setting the direction for the technology and analytics strategy at GitLab and operating with a “data-first” mindset.

People Technology

HRIS Analyst, People Technology

The HRIS Analyst, People Technology reports into the Director, People Tools and Technology.

The Talent Acquisition Enablement & Operations job family supports and optimizes the Talent Acquisition Team, supports the Hiring Teams and coordinates reporting efforts. They search for ways to streamline and automate processes and are data focused.

Enablement

Levels

Program Manager, TA Enablement

The Program Manager, TA Enablement reports to the Senior Manager, TA Enablement.

Program Manager, TA Enablement Job Grade

The Progam Manager, TA Enablement is a grade 6.

Levels

Associate Recruiting Manager

Job Grade

The Recruiting Lead is a grade 7.

Responsibilities

• Own a req load (~60-80% capacity) with a primary focus on senior level roles
• Provide an exceptional and high touch candidate experience
• Manage a team of 2-4 Associate/Intermediate Recruiters who will be responsible for delivering for a segment of the business with a hiring goal of 15-30 external hires per quarter.
• Serve as a mentor to the rest of the recruiting team through leading by example, sharing best practices, and a resource for questions and guidance
• Provide input into the sourcing and recruiting strategies
• Act as a key business partner to members of the organization to improve processes for recruiting
• Work closely with various internal functional groups to understand business requirements, and consult on talent solutions
• Stay connected to the competitive landscape, including trends in recruiting and compensation
• Ensure that the teams maintain a high level of data integrity with our ATS and other people systems
• Provide consistent training and best practices to the rest of the recruiting team
• An active member of the Talent Acquisition Manager+ team, participating in leadership activities and owning key initiatives as a part of our 3 year strategy.

Requirements

• Experienced recruiter with domain expertise
• Demonstrated leadership experience, direct or indirect, with an ability to lead through influence rather than authority.
• Highly consultative in nature and embodied key discretionary decision making.
• Consistent track record and strong performance with sourcing, recruiting, and closing extraordinary talent (especially passive)
• You have worked closely with sourcers, recruiters, and coordinators
• Experience working directly with hiring managers
• High sense of urgency
• Proven organizational skills with high attention to detail and the ability to prioritize
• Appreciation for a results driven, high performing team while maintaining an emphasis on empowering teams to embody a growth mindset.
• Data driven decision making through the recruitment lifecycle.
• Experience as mentor, guide, or subject matter expert.

Manager

Job Grade

The Manager, Recruiting is a grade 8.

Levels

Intern

Intern Job Grade

A ‘Recruiting Intern’ is not aligned to a job grade.

Responsibilities

• Understand the roles we need filled and the requirements for those roles.
• Develop candidate reports for key roles, outlining candidates that we should be targeting for our roles.
• Act as point-of-contact for candidate inquiries regarding the application process, available positions and other recruitment-related inquiries.
• Assist recruiters with sourcing/researching activities, utilizing a variety of resources, including Search Engines and Social Networking Media, to proactively and continually source, develop and maintain an effective pipeline.
• Assist in maintaining our internal database, continuously updating candidate records.
• Perform additional tasks, projects and responsibilities as assigned. This will include assisting GitLab in building an internship program with a strong diversity focus.

About you

• Demonstrated responsibility and reliability (experience supporting recruiting staff preferred).
• Enrolled at an accredited University with a formal internship/co-op program.
• Comfortable using technology (experience with Google Workspace preferred).
• Ability to interpret substantial amounts of data.
• Excellent written & verbal communication skills both in person and over the phone/computer.
• Strong organizational skills, ability to take on multiple tasks and function under stressful situations and deadlines.
• Strong attention to detail and ability to maintain detail focus in a fast-paced environment.

Associate Recruiter

Job Grade

The Associate Recruiter is a grade 5.

Talent Brand

Levels

Talent Brand Coordinator

The Talent Brand Coordinator reports to the Senior Director of Talent Acquisition.

Talent Brand Coordinator Job Grade

The Talent Brand Coordinator is a grade 5.

Talent Brand Coordinator Responsibilities

• Partner with our internal teams like Corporate Communications, Diversity, Inclusion & Belonging, and Social
• Plan, communicate, and coordinate talent brand social media posts and spotlights
• Become an expert in our branding guidelines and bring creativity to everything you do, whether it’s editing videos or crafting graphics for external social campaigns
• Chat with team members from across the globe to gather their stories about life at GitLab, collecting images, quotes and compiling videos for internal and external initiatives
• Support team member story collection for publications on Built In, GitLab’s Life Pages, and our Careers Site
• Audit our internal and external platforms and hold the team accountable for making updates
• Exercise your impressive organizational skills. You’ll be the keeper of our Recruiting event tracker, photo library, employee releases and more.
• Assist with our in-person event process, including preparation of event materials, occasional shipping and swag creation
• Be an ambassador for GitLab’s culture, infusing GitLab’s mission, culture, and values into everything you do

Talent Brand Coordinator Requirements

• Interested in learning about creating and curating branded content
• Supremely organized and have fine-tuned project management skills
• Interest in learning and working with digital production and post-production tools (Canva, InDesign, Photoshop, Illustrator, etc.)
• Experience with social media as a marketing tool, creating digital content for various audiences and an understanding of social reporting
• Experience working with Google Suite and Slack is ideal
• Must have unrestricted work authorization to work in the United States
• You share our values, and work in accordance with those values

Talent Brand Program Manager

The Talent Brand Program Manager reports to the Senior Director of Talent Acquisition.

Senior Director, People Strategy & Engagement

Job Grade

The Senior Director, People Strategy & Engagement is a grade 11.

Sr Director, People Strategy & Engagement Responsibilities

• Own and maintain People Group strategy documentation and enablement, working across the People Group to ensure strategy and direction is understood and departmental priorities match with divisional goals/OKRs.
• Align all key team member touchpoints and communications across the team member journey with various teams within the People Group for consistency in messaging and assurance that they are in line with our culture and values.
• Explore new ways to keep team members informed and engaged, recommending solutions to enhance the team member experience and contribute to establishment of a high-performance culture.
• Engage with appropriate cross-functional teams and external partners to help bring People Group programs to life in creative and innovative ways to maintain high levels of internal engagement.
• Oversee teams responsible for People Communications & Engagement, Talent Brand, and other team member touchpoints to ensure alignment across teams.

Sr Director, People Strategy & Engagement Requirements

• Experience working across different hiring cultures and communities and comfortable working in a truly global role
• Leadership experience (both direct and indirect)
• You share our values, and work in accordance with those values
• Excellent organizational, task, and time management skills, with an emphasis on detail and follow up, plus the ability to prioritize tasks and requests from multiple stakeholders and audiences
• Demonstrated ability to communicate and collaborate with individuals at all levels of the organization with excellent customer service skills
• Ability to work in a fast-paced environment with demonstrated ability to coordinate multiple projects/initiatives simultaneously while meeting deadlines and business objectives
• Exhibit strong data skills and ability to influence using data
• Ability to use, or willingness to learn, GitLab
• Comfortable in a spokesperson role, ideally with media training/ coaching abilities
• Experience working with various virtual meeting management tools such as Zoom is a plus
• Experience in successfully prioritizing, managing multiple projects, and working in a team environment

VP, People

Job Grade

The VP, People is a grade 12.

Levels

Team Member Relations Specialist

The Team Member Relations Specialist reports to the Director, Team Member Relations.

Team Member Relations Specialist Job Grade

The Team Member Relations Partner is a grade 5.

Team Member Relations Specialist Responsibilities

• Responds to team members and leaders requests for guidance and policy on a broad range of team member relation matters.
• Partners with People Business Partners, other teams and People leaders to ensure that Investigations/Disciplinary processes are handled in a fair, timely manner consistent with local requirements including all required documentation.
• Provides Team Member Relations support, thought partnership, and coaching to all team members and levels of management in the organization on issues including absenteeism, performance, conduct and alleged harassment.
• Partners with Legal and People Compliance to ensure compliance with policies, practices and applicable employment legislation.
• Balance a broad range of tasks including the interpretation and development of policies and procedures, facilitating training on key Team Member Relations issues, and contributing to the development and implementation of Team Member Relations programs based on line of business goals and People Group strategy.
• Identifies process improvement opportunities and policy gaps.
• Provides project management expertise while implementing new policies, programs or regulations.

Team Member Relations Specialist Requirements

• Strong verbal and written communication and problem solving skills.
• Must exercise confidentiality and discretion in dealing with sensitive, complex and time sensitive employment matters.
• Demonstrates empathy and facilitates conflict resolution situations.
• Minimum of 2 years global experience managing team member relation cases.
• Demonstrates solid judgement and experience assessing risk relative to the business.
• Experienced in learning and thriving in a constantly changing Global environment and able to cultivate relationships across Global teams.
• Must be able to become a trusted adviser by providing consultation and resolution guidance to promote a positive GitLab culture.
• Ability to use GitLab tools.
• Aligns with GitLabs values.

Team Member Relations Specialist Career Ladder

The next step in the job family is Team Member Relations Partner.

The Total Rewards department strategically aligns the three pillars of team member rewards to create optimal organizational performance at GitLab: Compensation, Benefits, and Equity. Total Rewards designs and strategically executes programs in alignment with business goals. Programs fuel motivated and productive team members that are appreciated and rewarded for their contributions, driving GitLab to ever greater success.

Total Rewards Job Family Matrix

Benefits:

Compensation: