Creative Operations

Responsibilities

• Manage daily project intake and assignment
• Manage project workflows
• Create timelines and workback plans
• Manage key initiative milestones
• Manages vendor relationships and budgets
• Ensures all projects are setup for success and completed efficiently

Requirements

• Collaborate with team members and partners to ensure success
• Resourceful and results-driven mindset leveraging iteration and continous improvement
• Strong understanding of best practices across different creative and marketing disciplines, audiences, and mediums
• Engage in constructive design critiques.
• Able to work independently, prioritize accordingly, and iterate quickly.
• Strong communication skills without a fear of over communication.
• You share our values, and work in accordance with those values.
• Ability to use GitLab

Individual Contributor Levels

Senior Creative Operations Manager

The Senior Creative Operations Manager reports to the Director, Brand.

Job Grade

The Senior Creative Operations Manager is a grade 7.

Responsibilities

• Work closely with the Brand Design Team on managing workload, assigning and triaging requests, and establishing priorities to ensure the team meets deadlines and delivers assets as needed
• Manage vendors and agency partners to help scale our team, including budget management, scope creation and approvals
• Collaborate with everyone across the Brand team and critical leaders and stakeholders in Marketing
• Lead stand-ups and project kick-offs, and participate in concept brainstorms
• Facilitate timely and clear communication between the design team, marketing stakeholders, and external partners
• Collaborate with marketing leads to determine priorities, manage key projects and problem solve requests when deadlines or asks are challenging
• Refine, improve, and scale our creative process to enhance speed and quality of delivery, standardizing processes for cross-discipline and cross-functional collaboration
• Contribute to quarterly and annual planning, representing the team’s budget, capabilities, capacity and constraints
• Audit our tools, finding efficiency across departments for consolidation, while advocating for adding new tools and resources that add value to the team
• Establish and document processes and procedures and help centralize resources and assets for ease of access
• Contribute to the planning of team events and culture-building opportunities

Requirements

• Well-versed on the current trends in branding, creative, social and communications and can formulate plans that lead to the successful creation of brand experiences
• Experience designing, implementing, measuring and optimizing programs, processes, structures and/or systems for improving organizational efficiency
• Experience working within an internal agency or creative agency operations environment
• Proficiently understand the complex needs of creative and marketing teams, and effectively communicate the creative perspective and point of view to non-creative stakeholders
• A champion for Brand Creative and the Design inside and outside of GitLab
• Positive approach to problem solving through analytical thinking and operational efficacy
• Ability to prioritize multiple projects and tasks, manage changes, and reliably meet deadlines
• A genuine passion for brand creative and creative operations; track record instilling operational excellence for a creative team
• A strong creative eye and the ability to be a brand steward

Performance Indicators

• Ensures successful completion and review of design requests
• Reduces the turnaround time for the project intake and tiraging process of design requests
• Scales the design team quickly with vendors/contractors during high workload volume time periods
• Increases the effectivenss of our creative design process

Career Ladder

The next step in the Creative Operations job family is not yet defined at GitLab.

 

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About GitLab

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

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