People Operations Program Manager

Levels

People Operations Program Manager

The People Operations Program Manager reports to the Director, People Tools & Technology.

People Operations Program Manager Job Grade

The People Operations Program Manager is a grade 6.

People Operations Program Manager Responsibilities

High-level project management and assisting with all aspects of projects from business case approval through validation of success metrics.
Work with stakeholders to design processes that are both effective and efficient and deliver the desired outcomes.
Seek opportunities to optimize efficiency of processes to deliver exceptional customer service and enhance the overall employee journey.
Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
Manage meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
Works on problems of diverse complexity in which analysis of data requires evaluation of existing and unknown factors.
Solves problems that requires analysis of multiple sources of information before making a recommendation.
Collaborate with teams to improve processes and to implement programs with the goal always being to make processes easier from the perspective of the team members.
Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
Create measures to ensure project outcomes are successful and meet expectations.
Resourcefulness in problem-solving, proactively manage multiple projects with a keen sense of attention to detail.
Grows knowledge of project management concepts and functional subject matters to determine solutions.
Create project roadmaps, process documents, project documentation, and milestones to ensure successful completion of projects within the timeframe agreed upon.
Ensure compliance with all international rules and regulations.
Update documentation and handbook as appropriate.
Collect GitLab internal data to track trends in functional areas.
Collect external market data to support project roadmaps.

People Operations Program Manager Requirements

1-2 years of directly related experience required
Experience working in a fast-paced environment
Resourcefulness in problem-solving, identifying and addressing issues that may arise during People operational activities to include analyzing problems, collaborating on solutions, and implementing appropriate measures
A track record of successful project execution and strong project management skills
Experience working independently to lead projects through to completion
Ability to influence others using data to inform recommendations
Work collaboratively with stakeholders to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding
Solid organizational skills
Solid change management experience
Ability to understand a high-level issue and conduct root cause analysis to understand concerns
Experience analyzing metrics using Excel (or similar software)
Demonstrates great customer service and relationship building skills
Leverage business knowledge to address issues while mitigating risk
Ability to analyze, investigate & interpret data, issues & situations
Ability to plan organize and prioritize work while leveraging resources
Create strong working relationships and influence change
Ability to multitask and maintain focus to achieve timely results
Ability to research, collect and organize data for analysis
Excellent verbal and written communication skills
Ability to use GitLab
Aligns with GitLab values

Senior People Operations Program Manager

The Senior People Operations Program Manager reports to the Director, People Tools & Technology.

Senior People Operations Program Manager Job Grade

The Senior People Operations Program Manager is a grade 7.

Senior People Operations Program Manager Responsibilities

Assume accountability for providing detailed project management and leading all aspects of critical projects from business case approval through validation of success metrics.
Based on System Design Thinking principles, design processes that are both effective and efficient and deliver the desired outcomes.
Primary focus on cultivating positive employee experiences, seeking opportunities to optimize efficiency of processes to deliver exceptional customer service and enhance the overall employee journey.
Collaborate with cross-functional teams to improve processes and to implement programs with the goal always being to make processes easier from the perspective of the team members.
Manage and create effective communication strategies to support information flow from the People team to stakeholders while ensuring a strong focus on achieving strategic outcomes. Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
Build business cases for new projects based on supporting data to present to People Operations Leadership and key stakeholders.
Facilitate process mapping and design sessions with cross-functional teams and SMEs to document current state processes while also identifying process gaps, integration opportunities and efficiencies.
Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
Manage high-level meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
Create measures to ensure project outcomes are successful and meet expectations.
Coordinate, communicate and report out People operational activities including cyclical and project-based assignments.
Demonstrated resourcefulness in problem-solving, proactively manage multiple projects with a keen sense of attention to detail.
Create project roadmaps, process documents, project documentation, and milestones to ensure successful completion of projects within the timeframe agreed upon.
Ensure compliance with all international rules and regulations.
Update documentation and handbook as appropriate.
Collect GitLab internal data to track trends in functional areas.
Collect external market data to support project roadmaps.

Senior People Operations Program Manager Requirements

3+ years of directly related experience required
Experience working in a fast-paced environment
Demonstrated resourcefulness in problem-solving, identifying and addressing issues that may arise during People operational activities to include analyzing problems, proposing solutions, and implementing appropriate measures to overcome challenges
A strong track record of successful project execution and strong project management skills
Experience working independently to lead large, complex projects with multiple stakeholders taking them to completion
Ability to influence others at varying levels of seniority using data to inform recommendations. Work collaboratively with cross-functional teams to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding
Prior understanding and management of the Contractor Hiring process is a plus
Strong organizational skills
Strong change management experience
Strong ability to understand a high-level issue and conduct root cause analysis to understand concerns
Intermediate/Expert experience analyzing metrics using Excel (or similar software)
Strong process re-engineering skill set
Demonstrates exceptional customer service and relationship building skills
Leverage business knowledge to address complex issues while mitigating risk
Ability to analyze, investigate & interpret data, issues & situations
Ability to plan organize and prioritize work while leveraging resources
Create strong working relationships and influence change
Ability to multitask and maintain focus to achieve timely results
Ability to research, collect and organize data for analysis
Excellent verbal and written communication skills
Ability to use GitLab
Aligns with GitLab values

Staff People Operations Program Manager

The Senior People Operations Program Manager reports to the Director, People Tools & Technology.

Staff People Operations Program Manager Job Grade

The Senior People Operations Program Manager is a grade 8.

Staff People Operations Program Manager Responsibilities

Develop program management strategy and partner with People stakeholders on roadmap.
Design and drive rigour in processes and policies for our People Operations team.
Provide technical and functional knowledge to projects that contribute to overall direction across teams.
Understand and work on complex problems that requires a deep understanding of multiple sources of data to make a recommendation.
Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
Lead others by sharing solutions and problem solving approaches with others.
Assume accountability for providing high-level project management and driving all aspects of critical projects from business case approval through validation of success metrics.
Based on System Design Thinking principles, design processes that are both effective and efficient and deliver the desired outcomes.
Primary focus on cultivating positive employee experiences, seeking opportunities to optimize efficiency of processes to deliver exceptional customer service and enhance the overall employee journey.
Facilitate process mapping and design sessions with cross-functional teams and SMEs to document current state processes while also identifying process gaps, integration opportunities and efficiencies.
Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
Manage high-level meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
Collaborate with cross-functional teams to improve processes and to implement programs with the goal always being to make processes easier from the perspective of the team members.
Manage and create effective communication strategies to support information flow from the People team to stakeholders while ensuring a strong focus on achieving strategic outcomes. Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
Build business cases for new projects based on supporting data to present to People Operations Leadership and key stakeholders.
Create measures to ensure project outcomes are successful and meet expectations.
Coordinate, communicate and report out People operational activities including cyclical and project-based assignments.
Resourcefulness in problem-solving, proactively manage multiple projects with a keen sense of attention to detail.
Create project roadmaps, process documents, project documentation, and milestones to ensure successful completion of projects within the timeframe agreed upon.
Ensure compliance with all international rules and regulations.
Update documentation and handbook as appropriate.
Collect GitLab internal data to track trends in functional areas.
Collect external market data to support project roadmaps.

Staff People Operations Program Manager Requirements

5+ years of directly related experience required
Experience working in a fast-paced environment
Demonstrated resourcefulness in problem-solving, identifying and addressing issues that may arise during People operational activities to include analyzing problems, proposing solutions, and implementing appropriate measures to overcome challenges
An exceptional track record of successful project execution and strong project management skills
Experience working independently to cross functional projects with multiple stakeholders across the organization taking them to completion
Ability to influence others at varying levels of seniority using data to inform recommendations. Work collaboratively with cross-functional teams to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding
Strong organizational skills
Strong change management experience
Srong ability to understand a high-level issue and conduct root cause analysis to understand concerns
Intermediate/Strong experience analyzing metrics using Excel (or similar software)
Prior understanding and management of the Contractor Hiring process is a plus
Strong process re-engineering skill set
Demonstrates exceptional customer service and relationship building skills
Leverage business knowledge to address complex issues while mitigating risk
Ability to analyze, investigate & interpret data, issues & situations
Ability to plan organize and prioritize work while leveraging resources
Create strong working relationships and influence change
Ability to multitask and maintain focus to achieve timely results
Ability to research, collect and organize data for analysis
Excellent verbal and written communication skills
Ability to use GitLab
Aligns with GitLab values

Performance Indicators

Number of programs/projects launched quarterly
Number of business processes streamlined
Number of PM templated tools created

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.
Second interview: 30-45 minutes with business stakeholder
Third interview: 30-45 minutes with Director, People Tools & Technology
Fourth interview: 30-45 minutes with VP, Total Rewards and People Operations
May request for additional interview time.

Additional details about our process can be found on our hiring page.

About GitLab

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Last modified June 27, 2024: Fix various vale errors (46417d02)

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