Account Manager, Mid-market
Responsibilities
- Build and expand relationships and awareness of GitLab within SMB and mid-market accounts
- Identify and document business goals, technology stack, and how customers are using GitLab
- Increase adoption of GitLab features and products through implementation of an outreach strategy
- Advocate for customer needs for training and services where needed
- Manage the renewal process and exceed renewal goals
- Advocate for the overall health of relationship to GitLab acting proactively to address issues and concerns
- Engage with GitLab Support team and GitLab billing team to ensure customer questions are addressed in a timely manner
Requirements
- Demonstrated progressive successful account management experience managing thousands of customers
- Strong customer orientation, dedication, and passion for delivering a great customer experience
- Excellent verbal and written communication skills
- Collaborative and team oriented
- Experience using Salesforce.com
- Motivated, self-directed and results oriented
- Knowledge of Git and GitLab workflow preferred
- Knowledge of Zuora preferred
- Interest in GitLab, and open source software
- You share our values, and work in accordance with those values.
- Ability to use GitLab
Performance Indicators
As with all roles in the Sales Department the Account Manager, Mid-Market participates in the Sales KPIs.
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
- Qualified candidates receive a short questionnaire from our Global Recruiters
- Selected candidates will be invited to schedule a 30min screening call with our Global Recruiters
- Next, candidates will be invited to schedule a first interview with our Dir. Customer Success
- Candidates will then be invited to schedule an interview with our CRO
- Finally, candidates may be scheduled for a 50min interview with our CEO
- Successful candidates will subsequently be made an offer via email
Expect between 2-3 business between each step. Additional details about our process can be found on our hiring page.
About GitLab
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 Reasons to Work for GitLab:
- Mission: Everyone can contribute
- Results: Fast growth, ambitious vision
- Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
- Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
- Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
- Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
- Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
- Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
- Work/Life Harmony: Flexible workday, Family and Friends days
- Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.
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