Accounting Operations Roles

Accounts Receivable Team Levels

Accounts Receivable Associate

The Accounts Receivable Associate reports to the Manager, Accounts Receivable or above.

Accounts Receivable Associate Job Grade

The Accounts Receivable Associate is a grade 5

Accounts Receivable Associate Responsibilities

• Support posting of cash receipts and report preparation
• Support weekly reconciliations of Professional Services Billing
• Prepare weekly PO/Portal reconciliation reporting and submission of billing in 3rd party billing portals
• Maintain weekly reconciliations for Alliance Partner disbursement files
• Support AM/PM Zendesk ticket triage for Accounts Receivable Team
• Support all W9 and remittance requests in Zendesk
• Assist AR Team with low-moderate collections issues and escalations
• Perform additional duties as assigned

Accounts Receivable Associate Requirements

• 1-2 years accounts receivable experience
• 1-2 years in SaaS/software preferred
• Ability to work and achieve deadlines independently
• Solid understanding of accounts receivable and financial concepts
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams.
• Ability to adapt to business technology and leverage available resources
• Knowledge in Zuora Billing, Salesforce CRM, Google Suite (Gmail, Docs, Sheets, etc.) required
• You share our values, and work in accordance with those values.
• Able to work in a fast paced environment while meeting deadlines and objectives
• Some roles may be required to work in US time zones mainly Pacific and Eastern time zones with the overlap of at least 4 hours
• Ability to use GitLab

Accounts Receivable Analyst

The Accounts Receivable Analyst reports to the Manager, Accounts Receivable or above.

Billing Operations Global Process Owner (GPO)

The Billing Operations Global Process Owner (GPO) Team at GitLab forms part of the Revenue Organization. This problem solving, process oriented and outcome based team play a crucial role in system implementation, automation and enhancement, defining new processes and/or refining existing processes within the Billing and Accounts Receivable space. The GPO team provides technical guidance and consultation to the larger Revenue Accounting Team, liaising with internal audit for Billing Operations SOX compliance and participating in cross functional projects.

Expense Specialist

The Expense Specialist will serve as the primary contact for internal and external communications regarding all T&E programs and reimbursements.

Job Grade

The Expense Specialist is a grade 5.

Responsibilities

• Audit expense reports for all team members, comparing details and support submitted with GitLab Reimbursement policy and making an independent judgment on approval/denial of submitted expenses through Navan (expense management system).
• Resolve issues directly with team members and/or their managers related to non-compliant expense reimbursement submissions.
• Compile, analyze, and report expense reimbursement data to assess accuracy, completeness, and conformance to standards and policies.
• Develop and improve processes and procedures on how to manage T&E
• Execute ad-hoc assignments/projects as necessary

Requirements

• Minimum 2-4 years related accounting/accounts payable/expense reporting experience
• Strong proficiency in Navan or other similar Expense Management Tools Proficient in Google sheet (pivot tables and vlookups, etc.).
• Understanding of VAT reclaim (Germany, United Kingdom, Netherlands)
• Intermediate proficiency with Google Workspace.
• Excellent interpersonal and written communication skills.
• Strong attention to detail.
• Ability to handle conflict.
• Provide a sense of urgency about the work, and have the ability to keep matters confidential when necessary
• Ability to use GitLab

Performance Indicators

• Average days to action
• Time to get a new employee set up in Navan

Career Ladder

The next step in the Expense job family is to move to the Payroll job family.

The Procurement Operations job family supports procurement and spend management activities.

Procurement Operations Analyst

Procurement Operations Analyst (Intermediate) Job Grade

The Procurement Operations Analyst is a grade 5.

Procurement Operations Analyst (Intermediate) Responsibilities

• Support the Procurement Team and internal stakeholders for procurement and sourcing related initiatives.
• Maintain and update the procurement process to meet the business needs in a rapid manner.
• Support the business stakeholders with requisition and process questions.
• Conduct evaluation of various tools to support procurement activities including spend analysis, budget analysis, bid analysis, etc.
• Leverage spend analytics to identify consolidation opportunities, understand total cost of ownership, and rationalize opportunities.
• Update and leverage data within multiple enterprise software solutions to support business objectives.
• Utilize market intelligence to build business cases and cost models to identify and quantify improvement opportunities for demand management, process improvements, build vs. buy, etc.
• Develop and maintain procurement metrics (Performance Indicators, benchmarking & SLAs) with collaboration of procurement and internal stakeholder teams.
• Provide procurement reporting on a recurring basis.

Procurement Operations Analyst (Intermediate) Requirements

• Bachelor’s degree in relevant field
• Ability to navigate cultural differences and build global but locally relevant solutions
• Social and communication skills (verbal and written), across all levels
• Excellent organizational, time management, and priority setting skills
• Deadline oriented; able to work in a fast-paced environment with ever-changing priorities
• Self-motivated with the ability to work both independently and collaboratively
• Proficient in Google Docs
• You share our values, and work in accordance with those values
• Ability to use GitLab

Senior Procurement Operations Analyst

Senior Procurement Operations Analyst Job Grade

The Senior Procurement Operations Analyst is a grade 6.