Product Roles

The Chief Product Officer reports to our CEO. The key focus of this role is to define and execute a vision and roadmap company’s products. Also to facilitate strong collaboration between product, engineering, the CEO, and other executives. The Chief Product Officer at GitLab will need to make sure that the company is building, shipping and supporting the right products.

Responsibilities

• Manage a team of product leaders, up to VP level.
• Recruit, coach, and retain those directors.
• Ensure all our product managers are very effective.
• Capture the product vision.
• Allocation of engineering effort across categories (manage, plan, create, etc.)
• Allocation of engineering effort activities (new functionality, improve existing functionality, bugfix, security, availability, performance, technical debt.
• Determine needed engineering headcount and organization structure.
• Pricing tier decisions and process that sales and the wider community embrace.
• Customers feel understood.
• Promoting our product function.
• Actionable information to product marketing.
• Growth / user marketing strategy and implementation with the relevant product manager.
• Data strategy to measure usage in many ways that enables customer success, in product activation, and monetization.
• Ensure all of GitLabs features are used throughout our organization.
• Collaborate with UX to refine feature ideas upstream from implementation.
• Collaborate with our VP of engineering on turning ideas into shipped production features.
• Maintain a transparent, up-to-date roadmap.
• Deal with a high volume of suggestions from the CEO.
• Push back on bad and untimely CEO ideas.
• Collect competitive advantages and shortcomings in a structured way.
• Talk to customers regularly and provide that connection to the rest of the company.
• Be passionate about and use the product management features within GitLab like epics and portfolio management.
• Ensure the flow through the product is great.
• Manage the process by which ideas are transformed into detailed requirements on a prioritized backlog.
• Craft minimal valuable changes (MVC’s) to be made iteratively to our platform.

Requirements

• Experience hiring and managing a multi-level team of product managers and directors.

A Fullstack Engineer, Technical Writing works across the front- and backend of the GitLab documentation site to improve the user experience.

Responsibilities

• Develops features and improvements to the documentation site in a secure, well-tested, and performant way.
• Analyzes and interprets highly complex data to arrive at actionable recommendations.
• Collaborates with the Technical Writing Director and other stakeholders (e.g. UX) to maintain a high bar for quality in a fast-paced, iterative environment.
• Advocates for improvements to site quality, security, and performance.
• Solves technical problems of high scope and complexity.
• Crafts code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintains and advocates for these standards through code review.
• Represents GitLab and its values in public communication around specific projects and community contributions.
• Confidently ships small features and improvements with minimal guidance and support from other team members. Collaborates with the team on larger projects.

Requirements

• Ability to use GitLab
• Professional experience with Ruby and Rails
• Professional experience with JavaScript (Vue.js) and static site generators (like Hugo)
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Demonstrated ability to onboard and integrate with an organization long-term
• Positive and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and clear status updates
• An inclination towards communication, inclusion, and visibility
• Experience owning a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work closely with other parts of the organization
• Share our values, and work in accordance with those values
• Ability to use GitLab
• Ability to thrive in a fully remote organization

Nice-to-haves

• Experience working with modern frontend frameworks (eg. React, Vue.js, Angular)
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Computer science education or equivalent experience
• Passionate about/experienced with open source and developer tools

Levels

Senior Fullstack Engineer, Technical Writing

The Senior Fullstack Engineer reports to the Director, Technical Writing.

At GitLab, Service Design is a discipline within User Experience Research (UXR). Service Designers collaborate with Product teams and stakeholders in the business to design and optimize end-to-end experiences across products, ensuring users can successfully achieve their goals throughout their lifecycle with GitLab.

Basic Responsibilities

• Design and optimize user journeys across products to ensure consistent, seamless experiences
• Partner with product, engineering, and business teams to implement service design solutions, facilitate workshops and co-create sessions
• Conduct research and use research insights, stakeholder feedback, and data to inform and validate design decisions
• Create and test service prototypes, refining them based on user feedback
• Help teams adopt and implement new service solutions through clear roadmaps and frameworks
• Contribute to a collaborative and open team culture by participating in peer reviews, sharing knowledge in team discussions, and mentoring others to strengthen the UX team’s collective expertise.

Basic Requirements

• Ability to use GitLab
• Systems Thinking: Ability to connect various touchpoints and service components
• Design Communication: Conveying information using the most effective medium and language for the audience, e.g. creating clear service blueprints and flow diagrams
• Strategic Design: Aligning service solutions with business capabilities and constraints
• Collaborative Design and Implementation: Effectively identify and involve the right people and teams throughout the design and implementation process, work across teams, designing for feasibility, organizational alignment, and sustainability
• Product & Business Acumen: Understanding business goals, user needs, and technical constraints
• Change Management & Implementation: Ensuring design solutions are adopted and scalable
• UX Research & Design Thinking: Leveraging qualitative research to inform service innovations

Levels

Service Designer (Intermediate)

The Service Designer reports to a UX Research Manager.

Technical Writing Managers, part of the UX department at GitLab, support their teams by helping to create an environment in which everyone can succeed. While they are credible as Technical Writers and know the details of technical writing processes, their time is spent hiring and supporting a world-class team. They own the delivery of technical writing commitments and are always looking to improve productivity and process. They must also coordinate across departments to accomplish collaborative goals.

UX Research Management Roles at GitLab

Managers in the UX Research department at GitLab see the team as their product. While they are credible as researchers and know the details of what UX Researchers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of UX Research commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

At GitLab, UX Research Operations Coordinators collaborate with our Product Designers, Product Managers, UX Researchers, and the rest of the community to manage participant recruitment for UX studies. UX Research Operations Coordinators also drive process improvement in research operations at GitLab. UX Research Operations Coordinators report to the UX Research Director. Unless otherwise specified, all UX Research Operations Coordinator roles at GitLab share the following responsibilities and requirements:

Responsibilities

• Drive all aspects of the UX research operations coordination program across GitLab
• Maintain deep working knowledge of the participant recruitment process
• Use GitLab for the intake of questions, concerns, and requests related to participant recruitment
• Maintain tight communication with team members to relay status of requests
• Anticipate and troubleshoot recruitment challenges as they arise
• Determine the best possible recruitment source for a given study
• Understand the pros and cons of each recruitment source
• Proactively report out key data
• Use participant panels for recruitment
• Stay aware of and implement GDPR (General Data Protection Regulation) policies
• Develop and manage participant panel growth strategies
• Establish best practices for participant recruitment

Requirements

• Self-motivated and self-managing, with strong organizational skills.
• Share our values, and work in accordance with those values.
• Simultaneously manage multiple projects and time-driven tasks
• Strong communication and collaboration skills to keep teams informed on progress
• Critical thinking and creative problem solving
• Adaptability and flexibility
• Empathetic, curious, and open-minded
• Attention to details
• Ability to thrive in a fully remote organization
• Ability to use GitLab

UX Research Operations Coordinator (Intermediate)

The UX Research Operations Coordinator (Intermediate) reports to a UX Research Manager.