Product Roles
The Chief Product Officer reports to our CEO. The key focus of this role is to define and execute a vision and roadmap company’s products. Also to facilitate strong collaboration between product, engineering, the CEO, and other executives. The Chief Product Officer at GitLab will
need to make sure that the company is building, shipping and supporting the right products.
Responsibilities
- Manage a team of product leaders, up to VP level.
- Recruit, coach, and retain those directors.
- Ensure all our product managers are very effective.
- Capture the product vision.
- Allocation of engineering effort across categories (manage, plan, create, etc.)
- Allocation of engineering effort activities (new functionality, improve existing functionality, bugfix, security, availability, performance, technical debt.
- Determine needed engineering headcount and organization structure.
- Pricing tier decisions and process that sales and the wider community embrace.
- Customers feel understood.
- Promoting our product function.
- Actionable information to product marketing.
- Growth / user marketing strategy and implementation with the relevant product manager.
- Data strategy to measure usage in many ways that enables customer success, in product activation, and monetization.
- Ensure all of GitLabs features are used throughout our organization.
- Collaborate with UX to refine feature ideas upstream from implementation.
- Collaborate with our VP of engineering on turning ideas into shipped production features.
- Maintain a transparent, up-to-date roadmap.
- Deal with a high volume of suggestions from the CEO.
- Push back on bad and untimely CEO ideas.
- Collect competitive advantages and shortcomings in a structured way.
- Talk to customers regularly and provide that connection to the rest of the company.
- Be passionate about and use the product management features within GitLab like epics and portfolio management.
- Ensure the flow through the product is great.
- Manage the process by which ideas are transformed into detailed requirements on a prioritized backlog.
- Craft minimal valuable changes (MVC’s) to be made iteratively to our platform.
Requirements
As a Data Engineer in Corporate Development, you'll be in charge of developing innovative technical solutions to automate, scale, and streamline business operations
At GitLab, frontend engineers in UX collaborate closely with product designers, product managers, and engineers. They work on all versions of our product, including open source, enterprise editions, and the GitLab.com service.
A Fullstack Engineer, Technical Writing works across the front- and backend of the GitLab documentation site to improve the user experience.
Responsibilities
- Develops features and improvements to the documentation site in a secure, well-tested, and performant way.
- Analyzes and interprets highly complex data to arrive at actionable recommendations.
- Collaborates with the Technical Writing Director and other stakeholders (e.g. UX) to maintain a high bar for quality in a fast-paced, iterative environment.
- Advocates for improvements to site quality, security, and performance.
- Solves technical problems of high scope and complexity.
- Crafts code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintains and advocates for these standards through code review.
- Represents GitLab and its values in public communication around specific projects and community contributions.
- Confidently ships small features and improvements with minimal guidance and support from other team members. Collaborates with the team on larger projects.
Requirements
- Ability to use GitLab
- Professional experience with Ruby and Rails
- Professional experience with JavaScript (Vue.js) and static site generators (like Hugo)
- Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
- Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
- Comfort working in a highly agile, intensely iterative software development process
- Demonstrated ability to onboard and integrate with an organization long-term
- Positive and solution-oriented mindset
- Effective communication skills: Regularly achieve consensus with peers, and clear status updates
- An inclination towards communication, inclusion, and visibility
- Experience owning a project from concept to production, including proposal, discussion, and execution.
- Self-motivated and self-managing, with strong organizational skills.
- Demonstrated ability to work closely with other parts of the organization
- Share our values, and work in accordance with those values
- Ability to use GitLab
- Ability to thrive in a fully remote organization
Nice-to-haves
- Experience working with modern frontend frameworks (eg. React, Vue.js, Angular)
- Experience in a peak performance organization, preferably a tech startup
- Experience with the GitLab product as a user or contributor
- Product company experience
- Experience working with a remote team
- Enterprise software company experience
- Developer platform/tool industry experience
- Experience working with a global or otherwise multicultural team
- Computer science education or equivalent experience
- Passionate about/experienced with open source and developer tools
Levels
Senior Fullstack Engineer, Technical Writing
The Senior Fullstack Engineer reports to the Director, Technical Writing.
The Pricing team owns the definition and execution of pricing strategy at GitLab.
Product Analysts at GitLab have a unique opportunity to improve the product through data-driven insights and recommendations
Managers in the UX department at GitLab see the team as their product. While they are credible as designers and know the details of what product designers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of UX commitments, are always looking to improve productivity, and are responsible for the user experience in the product.
At GitLab, product designers collaborate closely with product managers, engineers, UX researchers, technical writers, and other product designers to create a productive, minimal, and human experience.
This job family represents all members of the Product Leadership Team for the Product Division.
This job family represents all Managers in the Product Management department.
Product Managers at GitLab have a unique opportunity to define the future of the entire DevOps lifecycle
This job family represents all Managers in the Technical Program Management sub-department.
This role supports cross-division initaitives across PM, UX, Engineering and other functions within R&D along with functions across GTM
At GitLab, our team of technical writers is responsible for ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use.
Technical Writing Managers, part of the UX department at GitLab, support their teams by helping to create an environment in which everyone can succeed. While they are credible as Technical Writers and know the details of technical writing processes, their time is spent hiring and supporting a world-class team. They own the delivery of technical writing commitments and are always looking to improve productivity and process. They must also coordinate across departments to accomplish collaborative goals.
At GitLab, UX engineers collaborate closely with product designers, product managers, and engineers. They work on all versions of our product, including open source, enterprise editions, and the GitLab.com service.
UX Research Management Roles at GitLab
Managers in the UX Research department at GitLab see the team as their product. While they are credible as researchers and know the details of what UX Researchers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of UX Research commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.
At GitLab, UX Research Operations Coordinators collaborate with our Product Designers, Product Managers, UX Researchers, and the rest of the community to manage participant recruitment for UX studies. UX Research Operations Coordinators also drive process improvement in research operations at GitLab. UX Research Operations Coordinators report to the UX Research Director. Unless otherwise specified, all UX Research Operations Coordinator roles at GitLab share the following responsibilities and requirements:
Responsibilities
- Drive all aspects of the UX research operations coordination program across GitLab
- Maintain deep working knowledge of the participant recruitment process
- Use GitLab for the intake of questions, concerns, and requests related to participant recruitment
- Maintain tight communication with team members to relay status of requests
- Anticipate and troubleshoot recruitment challenges as they arise
- Determine the best possible recruitment source for a given study
- Understand the pros and cons of each recruitment source
- Proactively report out key data
- Use participant panels for recruitment
- Stay aware of and implement GDPR (General Data Protection Regulation) policies
- Develop and manage participant panel growth strategies
- Establish best practices for participant recruitment
Requirements
- Self-motivated and self-managing, with strong organizational skills.
- Share our values, and work in accordance with those values.
- Simultaneously manage multiple projects and time-driven tasks
- Strong communication and collaboration skills to keep teams informed on progress
- Critical thinking and creative problem solving
- Adaptability and flexibility
- Empathetic, curious, and open-minded
- Attention to details
- Ability to thrive in a fully remote organization
- Ability to use GitLab
The UX Research Operations Coordinator (Intermediate) reports to a UX Research Manager.
At GitLab, UX Researchers collaborate with our Product Designers, Product Managers and the rest of the community to assist in determining what features should be built, behave, and priorities.
About GitLab
GitLab Inc. is a company based on the GitLab open-source project. GitLab is
a community project to which over 2,200 people worldwide have contributed.
We are an active participant in this community, trying to serve its needs
and lead by example. We have one vision: everyone can
contribute to all digital content, and our mission is to change all creative
work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom,
efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging,
boring solutions, and quirkiness. If these values match your personality,
work ethic, and personal goals, we encourage you to visit our
primer to learn more. Open source is our culture, our way of
life, our story, and what makes us truly unique.
Top 10 Reasons to Work for GitLab:
- Mission: Everyone can contribute
- Results: Fast growth, ambitious vision
- Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
- Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
- Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
- Diversity, Inclusion & Belonging: A focus on gender parity,
Team Member Resource Groups, other initiatives
- Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
- Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
- Work/Life Harmony: Flexible workday, Family and Friends days
- Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks
like? Check out our remote manifesto and guides.
