Enterprise Applications

Manager, CRM Systems

The Manager, CRM Systems reports to the Director, CRM Systems and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This position has deep technical skills in Salesforce (and ideally Zuora) and can contribute to roadmap discussions across the organization. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Manager has solid problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation

Job Grade

The Manager, CRM Systems is a grade 8 and reports to the Director, CRM Systems

Responsibilities

Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning.
Business Operations: Analyze and plan improvements in technical implementations to continue to deliver value to business partners.
Document related processes and technical configurations in the GitLab handbook.
Technical Delivery: Provide hands-on, expert-level technical assistance to delivery teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements.
Project Management: Run the technical implementation of small and large-sized projects Manage intake and prioritization process for functional areas of expertise.
Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput.
Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement.
Provide critical input to develop and manage the plan of record for the IT Applications portfolio; while driving culture of delivery to commitments.
The Manager is expected to identify critical areas of improvement, offer recommended solutions, and drive execution of those solutions.

Requirements

Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. 5-7 years of experience implementing, configuring, customizing and integrating SaaS software Eg: SalesForce, Zuora Billing, Zuora Revenue, DocuSign CLM, Netsuite, Coupa, Zip, Navan, Workday, ADP, eTrade etc.
5-7 years’ experience in IT, with 5+ years’ experience leading and managing an IT organization or Applications group at a fast growing high technology company.
Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams. SOX experience is preferred.
Strong understanding of LTC business processes in a Zuora environment.
Industry certifications a plus: Salesforce, Zuora, PMP, ITIL, CISSP or similar certifications.
Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment.
Change management knowledge and ability to operate effectively in fast paced environment.
Demonstrated experience in vendor management and capacity planning in a fast growth environment.
Comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
Application specific skills:
- Salesforce: Development experience with advanced Salesforce.com development tools and techniques (e.g. Apex language, Force.com custom development, triggers, controllers, JavaScript, Force.com SOAP and REST APIs, JSON, AngularJS, jQuery, JavaScript, sObjects, SOQL, SOSL, Chatter APIs, outbound messaging, Bootstrap, Lightning Design System (LDS), Lightning Components and Visualforce pages).
- Billing Systems: CPQ, Billing, Revenue (Zuora, NetSuite, etc.).

Director, CRM Systems

The Director, CRM Systems reports to the Senior Director, Enterprise Applications, and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Director has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This position has deep technical skills in Salesforce and can drive the roadmap across the Sales Systems tech stack including such systems as Billing systems (Zuora, NetSuite), Marketing systems (Marketo), ZenDesk/Service Cloud/ServiceNow, Sales Enablement tools (WalkMe, SpekIt), CLM, and Integrations. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Director has well-honed problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation. The Director has the reputation for raising the bar in terms of quality and execution.

Job Grade

The Director, CRM Systems is a grade 10 and reports to the Senior Director, Enterprise Applications.

Responsibilities

Business Partnership: Influences leadership within the cross-functional team and assists in roadmap planning. Solid relationships with key stakeholders at the VP level.
Business Operations: Analyze and plan improvements in technical implementations to continue to deliver value to business partners. Drive the business to adopt recommended technical solutions.
Document related processes and technical configurations in the handbook.
Technical Delivery: Provide hands-on, expert-level technical assistance to delivery teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight.
Proactively provides recommendations for system improvements.
Project Management: Run the technical implementation of large-sized projects which improve our ability to make better data driven insights, or make the company more efficient. Drive intake and prioritization process for functional areas of expertise.
Communication: Target audience Director, Sr. Director, VP, with presentations targeted to CFO staff for critical projects. Mentorship: Build and manage global teams. Guide and coach team members. Mentors junior team members and models GitLab values for the team.
Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement.

Requirements

Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience. 10-15 years of experience implementing, configuring, customizing and integrating SaaS software Eg: SalesForce, DocuSign CLM, Netsuite, Zuora Billing, Zuora Revenue, Coupa, Zip, Navan, Workday, ADP, eTrade etc.
10-15 years’ experience in IT, with 7+ years’ experience leading and managing an IT organization or Applications group at a fast growing high technology company.
Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams. SOX experience is preferred.
Strong understanding of GTM and LTC business processes in a Salesforce environment.
Industry certifications a plus: Salesforce, PMP, ITIL, CISSP or similar certification.
Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment.
Change management knowledge and ability to operate effectively in fast paced environment.
Demonstrated experience in vendor management and capacity planning in a fast growth environment.
Nice to have, application specific skills:
- Salesforce: Development experience with advanced Salesforce.com development tools and techniques (e.g. Apex language, Force.com custom development, triggers, controllers, JavaScript, Force.com SOAP and REST APIs, JSON, AngularJS, jQuery, JavaScript, sObjects, SOQL, SOSL, Chatter APIs, outbound messaging, Bootstrap, Lightning Design System (LDS), Lightning Components and Visualforce pages).
- Marketo
- GainSight
- ZenDesk / Service Cloud / ServiceNow
- Enablement tools, such as WalkMe, SpekIt, etc.
- CLM: DocuSign CLM, Ironclad
- Billing Systems: CPQ, Billing, Revenue (Zuora, NetSuite, etc.)
- Integration: Mulesoft, Talend, Workato etc.

Manager, Enterprise Applications

The Manager, Enterprise Applications, reports to the Senior Director, Enterprise Applications, and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This position has deep technical skills in Salesforce and can contribute to roadmap discussions across the organization. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Manager has well-honed problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation. The Manager has the reputation for raising the bar in terms of quality and execution.

Job Grade

The Manager, Enterprise Applications is a grade 8 and reports to the Senior Director, Enterprise Applications.

Responsibilities

Strategic and operational IT Application ownership for the following areas: Sales, Marketing, Support, Finance, HR, and Legal.
Drive executive level communication / support for the IT Applications strategy.
Partner with key business sponsors / executive stakeholders to deliver high value IT solutions.
Drive operational excellence while leveraging KPI’s to measure the success/value of the IT Applications team. Comfortable establishing a culture of measurement and the ability to identify, define, and implement and execute key metrics across the team.
Develop and maintain relationships with client organizations to ensure their IT Application expectations are being met and priorities are set at the appropriate level.
Provide critical input to develop and manage the plan of record for the IT Applications portfolio; while driving culture of delivery to commitments.
The Manager is expected to identify critical areas of improvement, offer recommended solutions, and drive execution of those solutions.

Requirements

5-7 years’ experience in IT, with 3+ years’ experience leading and managing an IT organization or Applications group at a fast growing high technology company.
Excellent change management skills and ability to operate effectively in a fast-paced environment.
Experience with SaaS based solution and cloud architectures.
Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
Knowledgeable in compliance and information security.
Current on business applications, trends in IT and experience evaluating/implementing new innovative IT solutions
A process-oriented individual, with substantial project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
Excellent team management, coaching, and mentoring skills, including the ability to coach and manage other IT managers.
Ability to delegate key tasks within the team to improve team efficiency and throughput.
Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.
Ability to use GitLab

Senior Manager, Enterprise Applications

The Senior Manager, Enterprise Applications, reports to the Senior Director, Enterprise Applications, and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Senior Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This position has deep technical skills in Salesforce and can contribute to roadmap discussions across the organization. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Senior Manager has well-honed problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation. The Director has the reputation for raising the bar in terms of quality and execution.

Job Grade

The Senior Manager, Enterprise Applications is a grade 9 and reports to the Senior Director, Enterprise Applications.

Responsibilities

Strategic and operational IT Application ownership for the following areas: Sales, Marketing, Support, Finance, HR, and Legal.
Drive executive level communication / support for the IT Applications strategy.
Partner with key business sponsors / executive stakeholders to deliver high value IT solutions.
Drive operational excellence while leveraging KPI’s to measure the success/value of the IT Applications team. Comfortable establishing a culture of measurement and the ability to identify, define, and implement and execute key metrics across the team.
Develop and maintain relationships with client organizations to ensure their IT Application expectations are being met and priorities are set at the appropriate level.
Provide critical input to develop and manage the plan of record for the IT Applications portfolio; while driving culture of delivery to commitments.
The Senior Manager is expected to identify critical areas of improvement, offer recommended solutions, and drive execution of those solutions.

Requirements

7-10 years’ experience in IT, with 5+ years’ experience leading and managing an IT organization or Applications group at a fast growing high technology company.
Excellent change management skills and ability to operate effectively in a fast-paced environment.
Experience with SaaS based solution and cloud architectures.
Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
Knowledgeable in compliance and information security.
Current on business applications, trends in IT and experience evaluating/implementing new innovative IT solutions.
A process-oriented individual, with substantial project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
Excellent team management, coaching, and mentoring skills, including the ability to coach and manage other IT managers.
Ability to delegate key tasks within the team to improve team efficiency and throughput.
Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.
Ability to use GitLab.

Director, Enterprise Applications

The Director, Enterprise Applications, reports to the Senior Director, Enterprise Applications, and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Director has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This position has deep technical skills in Salesforce and can drive the roadmap across the Sales Systems tech stack including such systems as Billing systems (Zuora, NetSuite), Marketing systems (Marketo), ZenDesk/Service Cloud/ServiceNow, Sales Enablement tools (WalkMe, SpekIt), CLM, and Integrations. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Director has well-honed problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation. The Director has the reputation for raising the bar in terms of quality and execution.

Job Grade

The Director, Enterprise Applications is a grade 10 and reports to the Senior Director, Enterprise Applications.

Responsibilities

Strategic and operational IT Application ownership for the following areas: Finance, HR, Sales, Marketing, Support, and Legal.
Drive executive level communication / support for the IT Applications strategy.
Partner with key business sponsors / executive stakeholders to deliver high value IT solutions.
Drive operational excellence while leveraging KPI’s to measure the success/value of the IT Applications team. Comfortable establishing a culture of measurement and the ability to identify, define, and implement and execute key metrics across the IT organization.
Develop and maintain relationships with client organizations to ensure their IT Application expectations are being met and priorities are set at the appropriate level.
Help drive discussion and improvements to develop and manage the plan of record for the IT Applications portfolio; while driving culture of delivery to commitments.
The Director is expected to identify critical areas of improvement, offer recommended solutions, and drive execution of those solutions

Requirements

10-15 years’ experience in IT, with 7+ years’ experience leading and managing an IT organization or Applications group at a fast growing high technology company.
Excellent change management skills and ability to operate effectively in a fast-paced environment.
Experience with SaaS based solution and cloud architectures.
Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
Demonstrated strength in contract negotiations, vendor management, and capacity planning in a fast growth environment.
Knowledgeable in compliance and information security.
Current on business applications, trends in IT and experience evaluating/implementing new innovative IT solutions
A process-oriented individual, with substantial project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
Excellent team management, coaching, and mentoring skills, including the ability to coach and manage other IT Managers and Senior Managers.
Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.
Ability to use GitLab.

Senior Director, Enterprise Applications

The Senior Director, Enterprise Applications, reports to the VP of Information Technology, and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Senior Director has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with executive team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Senior Director has well-honed problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation. The Senior Director has the reputation for raising the bar in terms of quality and execution.

Job Grade

The Senior Director, Enterprise Applications is a grade 11.

Responsibilities

Strategic and operational IT Application ownership for the following areas: Finance, HR, Sales, Marketing, Support, and Legal
Drive executive level communication / support for the IT Applications strategy
Partner with key business sponsors / executive stakeholders to deliver high value IT solutions
Drive operational excellence while leveraging KPI’s to measure the success/value of the IT Applications team
Develop and maintain relationships with client organizations to ensure their IT Application expectations are being met and priorities are set at the appropriate level.
Develop and manage plan of record for the IT Applications portfolio; while driving culture of delivery to commitments

Requirements

Fifteen+ years’ experience in IT, with ten+ years’ experience leading and managing an IT organization or Applications group at a fast growing high technology company.
Excellent change management skills and ability to operate effectively in a fast-paced environment.
Experience with SaaS based solution and cloud architectures.
Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
Demonstrated strength in contract negotiations, vendor management, and capacity planning in a fast growth environment.
Knowledgeable in compliance and information security.
Current on business applications, trends in IT and experience evaluating/implementing new innovative IT solutions
A process-oriented individual, with substantial project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization.
Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
Excellent team management, coaching, and mentoring skills
Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
Relevant business/industry acumen with the ability to quickly and thoroughly understand business priorities, operations, and IT enablement potential.
Ability to use GitLab

Performance Indicators (PI)

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

Selected candidates will be invited to schedule a screening call with our Global Recruiters
Next, candidates will be invited to schedule a first interview with our VP, Information Technology
Candidates will then be invited to schedule a second interview with our CFO, VP, Field Operations, and VP, Finance
Finally, candidates may be asked to interview with our CEO

Career Ladder

The next step in the Enterprise Applications job family is to move to the VP of IT job family.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 Reasons to Work for GitLab:

Mission: Everyone can contribute
Results: Fast growth, ambitious vision
Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
Work/Life Harmony: Flexible workday, Family and Friends days
Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices

See our culture page for more!

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Last modified March 19, 2024: chore: Update links to "Business Technology Performance Indicators". (6b0634fd)

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