Lighthouse Metric Definitions

Drive cross-functional alignment around Lighthouse Metric Definitions for Customer Use Case Adoption.

Purpose

This working group is charged with driving the necessary cross-functional alignment, prioritization, and execution required to define the Lighthouse Metric and Leading Indicators for each Customer Product Adoption Use Case. This #lighthouse-metric-defintions working group ladders up and is an input to the #customer-use-case-adoption working group. The #lighthouse-metric-defintions working group has a narrower scope than the #customer-use-case-adoption working group and is focused on defining the Lighthouse Metrics and Leading Indicators. The #customer-use-case-adoption working group defined the CI Adoption Lighthouse Metric and Leading Indicators. The #lighthouse-metric-definitions working group will create a Single Playbook for determining which metric(s) best measure customer adoption of a use case. The playbook will be used to define the Security and Compliance Lighthouse Metrics and Leading indicators in FY24-Q4. The formation of this working group will accelerate efforts to win against GitHub and reduce Churn & Contraction.

Desired Outcomes

  1. Develop a single, cross-functional playbook to define the Lighthouse Metrics and Leading Indicators for each Customer Product Adoption Use Case
  2. Drive cross-functional alignment around the Lighthouse Metrics and Leading Indicators definition process across sales, customer success, product, data, finance, etc.
  3. Publish a certified Tableau dashboard that shows the performance of the Lighthouse Metrics versus target for CI, Security, and Compliance

FY24-Q4 Customer Use Cases in Scope

  1. CI
  2. Security
  3. Compliance

Attributes

Property Value
Date Created 2023-11-01
Target End Date 2024-01-31
Slack #wg_lighthouse-metric-definitions
Google Doc Lighthouse Metric Definitions Agenda
Epic - Primary Primary
Epic - Security Security
Epic - Compliance Compliance
Board Lighthouse Metric Definitions Board
Overview & Status See Exit criteria below

Exit criteria

Note that these goals are aspirational so we set a high bar (and potentially achieving something that is good enough vs. setting a low bar and not achieving something that is good enough).

  • Lighthouse Metrics for Security and Compliance have been defined in the handbook
  • Publish a Certified Tableau Dashboard that shows the performance of the Lighthouse Metric versus target for CI, Security, and Compliance
  • Publish a single, cross-functional playbook to define the Lighthouse Metrics and Leading Indicators in the handbook

Roles and Responsibilities

Working Group Role Person Title
Executive Sponsor David Sakamoto VP, Customer Success
DRI/Facilitator Israel Weeks Director, Data and Analytics
Functional Lead - CSM Sherrod Patching VP, Customer Success Management
Functional Lead - CS Strategy & Ops Brittney Sinq Senior Director, CS Strategy and Operations
Functional Lead - Product Jackie Porter Director, Product Management
Functional Lead - Product Sam White Group Manager, Product Management
Functional Lead - Product Sarah Waldner Group Manager, Product Management
Functional Lead - Product Justin Farris Senior Director, Product Management
Functional Lead - Product Sam Kerr Group Manager, Product Management
Member - Customer Success Operations Michael Arntz Sales Strategy Manager
Member - Customer Success Operations Nishant Khanna Senior Customer Success Operations Analyst
Member - Customer Success Operations Brandon Butterfield Senior Sales Analytics Analyst
Member - Product Mike Flouton VP of Product Management
Member - Product Hillary Benson Senior Director, Product Management
Member - Product Tanuja Jayarama Raju Product Manager, Product Management
Member - Product Carolyn Braza Senior Manager, Product Data Insights
Member - Enterprise Data Michelle Cooper Senior Analytics Engineer
Member - Enterprise Data Miles Russell Senior Analytics Engineer
Member - Enterprise Data Amie Bright VP of Enterprise Data and Analytics
Member - Enterprise Data Jong Lee Data Analyst
Member - Enterprise Data Naheil McAvinue Senior Manager, Data
Member - Office of the CEO David Tuan Director, Strategy and Operations

Jobs to be done by the Working Group

Job to be Done DRI(s) Department
Opportunity canvas and defining outcomes Brittney Sinq, Sherrod Patching Customer Success
Opportunity canvas and defining outcomes Jackie Porter, Mike Flouton Product Management - CI
Opportunity canvas and defining outcomes Hillary Benson, Sam White, Sarah Waldner Product Management - Compliance
Opportunity canvas and defining outcomes Hillary Benson, Sarah Waldner, Sam White Product Management - Security
Instrument New Metrics Jackie Porter, Sam White, Sam Kerr, Sarah Waldner Product Management - CI, Security, Compliance, Analytics Instrumentation
Defining Lighthouse Metrics in the Hanbook Israel Weeks Enterprise Data
Build and publish certified Tableau dashboard Naheil McAvinue Enterprise Data
Build dbt data models Israel Weeks Enterprise Data

Multimodal Communication

  • Apply the following labels to issues and epics to enable tracking and team wide visibility
    • WorkingGroup::LighthouseMetric
    • UseCase::CI
    • UseCase::Security
    • UseCase::Compliance
  • Apply the appropriate Working Group status labels for issues or epics
    • wg-status::Not Started
    • wg-status::Ready
    • wg-status::In Progress
    • wg-status::Blocked
    • wg-status::Complete
    • wg-status::Cancelled
  • Formalize “asks” of the Working Group by filing an issue against the EPIC to enable cross-functional visibility, collaboration, and prioritization
Last modified April 9, 2024: handbook: Rebranding `Chief of Staff Team to the CEO` to `Office of the CEO` - updating paths (732f8243)
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