Business Value Services
Business Value Services is a practice and approach that allows the GitLab deal team (AEs and SAs as …
SA Practices
Skills and behaviors SAs are encouraged to develop, with judgment and discretion (e.g. deliberate practice, ride alongs, communities of practice)
SA Practices
SA Practices are skills and behaviors that Solutions Architects are encouraged to develop, with judgment and discretion. They differ from SA Processes (mandatory steps with defined system touchpoints) and SA Engagement Playbooks (end-to-end guides for specific selling or engagement motions).
Individual Skill Development
Peer Learning
SA Office Hours for AE/CSM/SA Collaboration
SA People Leader Shadow Program
Customer-Facing Facilitation
Day In The Life of a Developer
Team Learning
Solution Architecture Retrospective Feedback
SA Subject Matter Expert program
Commercial Solutions Architect Office Hours
Solutions Architect Office hours to educate and build relationships with Account Executives, Customer Success Managers and Solutions Architecture team
Day In The Life of a Developer
Every company is developing software. Whether it is external facing applications, or internal …
Deliberate Practice
They say that practice makes perfect. While it’s true that practice is important to hone …
Effective Objection Handling Practice
Effective Objection handling skill is critical to becoming a trusted advisor in our respective …
Monthly Release Quiz
Enable SAs and the larger CS team on new and existing features with a monthly quiz event
Solution Architect (SA) Communities of Practice
This is a collection of best practices collected from working with customers on each stage of the Software Development Lifecycle
Solution Architecture Retrospective Feedback
The worldwide Solution Architecture team, as a learning organization believes that we can be more …
Solutions Architects - Subject Matter Experts
The Subject Matter Experts (SME) Program is an initiative designed to help solutions architects …
Solutions Architects (SA) Ride Alongs
Ride alongs allow for Solutions Architects to learn from one another through shared customer experiences.
Solutions Architects People Leader Shadow Program
A program enabling Solutions Architects (SA) to shadow a Solutions Architect people leader.
Value Stream Discovery
When working with GitLab, many prospects and customers have software delivery performance …
What is Cognitive Bias
Learn about Cognitive Bias and how to facilitate Cognitive Bias exercise.
Whiteboard-based Facilitation
Whiteboards are a powerful facilitation tool that drives active participation from the audience and captures ideas/feedback visually in real-time. They allow for a more natural flow of conversation, unlike slideshows which present static, prepared content. The whiteboard becomes a shared artifact that provides immediate value to participants, creates a shared understanding between all parties, and builds trust between participats. This page provides whiteboard templates that can be immediately applied to regular SA practices.
Workshops
Workshops are interactive events designed to provide GitLab prospects and customers with hands-on experience in a live GitLab environment. Led by GitLab Solution Architects, these half-day pre-sales enablement sessions cover essential use cases and serve as an efficient alternative to extensive proofs of value (POVs).
Last modified May 8, 2026: Restructure SA Handbook: Separate Processes, Practices, Playbooks, and Tools (
1fce460c)
