SA Practices

Business Value Services is a practice and approach that allows the GitLab deal team (AEs and SAs as …

Solutions Architect Office hours to educate and build relationships with Account Executives, Customer Success Managers and Solutions Architecture team

A Customer Success Plan is a customer-facing and mutually agreed roadmap for achieving value through GitLab adoption. This is an outcome of collaboration between GitLab Solution Architecture and the customer with the primary objective of ensuring customers are successful. The process is designed to support shifting from product scoped conversations (focusing on specific features or functions and limited to a specific subset of DevSecOps stages) towards solution (addressing specific pain points) or strategic (shaping business outcomes through holistic organizational process innovation and transformation tied to top strategic initiatives ) scopes. This Success Plan starts in the pre-sales process and is intended to carry through to the post-sales Success Plan. **In some cases, there may be no clear GitLab owner for the post-sales success plan. This should not prevent the creation and customer review of a success plan by the Solutions Architect where required.** The Customer Success Plan is intended to be dynamic and should therefore be regularly reviewed on an agreed-upon cadence.

Every company is developing software. Whether it is external facing applications, or internal …

They say that practice makes perfect. While it’s true that practice is important to hone …

Effective Objection handling skill is critical to becoming a trusted advisor in our respective …

The purpose of this page is to hopefully help an SA onboards when they onboard a new Dedicated …

Enable SAs and the larger CS team on new and existing features with a monthly quiz event

This is a practice guide for a Solutions Architect (SA) to position Professional Services to a …

This is a collection of best practices collected from working with customers on each stage of the Software Development Lifecycle

The worldwide Solution Architecture team, as a learning organization believes that we can be more …

The Subject Matter Experts (SME) Program is an initiative designed to help solutions architects …

Ride alongs allow for Solutions Architects to learn from one another through shared customer experiences.

This is a practice guide for a Solutions Architect (SA) to engage enterprises for driving a …

When working with GitLab, many prospects and customers have software delivery performance …

Learn about Cognitive Bias and how to facilitate Cognitive Bias exercise.

Whiteboards are a powerful facilitation tool that drives active participation from the audience and captures ideas/feedback visually in real-time. They allow for a more natural flow of conversation, unlike slideshows which present static, prepared content. The whiteboard becomes a shared artifact that provides immediate value to participants, creates a shared understanding between all parties, and builds trust between participats. This page provides whiteboard templates that can be immediately applied to regular SA practices.

Workshops are interactive events designed to provide GitLab prospects and customers with hands-on experience in a live GitLab environment. Led by GitLab Solution Architects, these half-day pre-sales enablement sessions cover essential use cases and serve as an efficient alternative to extensive proofs of value (POVs).