Accessibility
Makes the GitLab product and Pajamas Design System more accessible for our users
UX at GitLab
This page has moved to the Upstream Studios handbook.
This page has moved to Upstream Studios.
Assessing Category Maturity
We assess the maturity of our product categories based on market evaluations and user testing
Competitor Evaluations
Competitor evaluations help us understand how a competing product addresses the Jobs-To-Be-Done that our product also tries to address.
Design collaborator's playbook
This page acts as a quick reference of mental models for sync and async collaboration.
Documenting research insights in Dovetail
The GitLab UX Research team's guide to documenting insights in Dovetail
Experience Research at GitLab
We deliver end-to-end insights, from Brand to Product, that inform what we build and how we position it, shaping decisions at every stage.
GitLab Navigation
Navigation refers to elements that aid users in moving around GitLab, which includes organization and wayfinding clues.
How to create a user persona
This page goes into detail around the steps needed to create a user persona with a high degree of confidence.
How we work
Guidance on how the UX Department at GitLab works.
Jobs to be Done at GitLab
Jobs to be Done (JTBD) is a framework for viewing products and solutions from the user's perspective, focusing on the problems they want to solve rather than specific solutions. It helps GitLab team members uncover user needs, identify strategic opportunities, validate plans, and drive innovation.
Pajamas Design System
Ownership, collaboration, and expectations for the Pajamas Design System
Product Design
Product Designers are strategic partners who shape user experiences from concept to delivery at GitLab.
Product Designer Workflow
Comprehensive guide to design processes, collaboration practices, and craft for Product Designers who work as strategic partners positioned upstream in the product development process.
Remote Design Sprint
The purpose of a Remote Design Sprint is to create a shared understanding and a solution to a problem following a specific process over a set timeframe. Remote Design Sprint process is based on [Google's Design Sprint methodology](https://designsprintkit.withgoogle.com/methodology/overview), and adjusted using [AJ&Smart's Remote Design Sprint 2.0](https://drive.google.com/file/d/16bwrAqHVf8qxovd87Q7LdzqwAgy7a6Rx/view).
Research Operations (ReOps) at GitLab
We empower Research DRIs with the resources needed for efficient and high-quality research, enabling team members to focus on generating insights that drive exceptional user experiences and product innovation.
Technical Writing
The GitLab Technical Writing team collaborates with developers, product managers, and the community …
Think Big & Think Small Meetings
The purpose of think big & think small meetings is to develop a shared understanding of goals by discussing vision, roadmap, research, design, and delivery of upcoming features.
Tracking Critical Experiences
Critical Experiences are the make-or-break experiences, which we track in GitLab to monitor the quality of our design work in action.
User journeys
User journeys help GitLab teams understand and optimize the complete experience of customers as they discover, adopt, and integrate our DevSecOps platform to drive both user success and business value.
UX Department Learning and Development
This page contains links to internal and external resources that members of the UX Department at GitLab can use to build their skills.
UX Department Performance Indicators
Performance indicators for the UX department at GitLab
UX Forum
The UX Forum is a recurring meeting for UX team members to share and discuss their work.
UX Heuristics
Heuristics used by the UX team to evaluate our product.
UX Operations
Operational guidance for UX team members including headcount planning, procurement, labels, and team processes.
UX Quality Metrics Framework
A framework defining what to measure and how to measure to assess the UX quality of concepts, designs and in-app experiences.
UX Resources
Resources and tools for UX team members across Product Design, UX Research, Technical Writing, and Design System, part of Upstream Studios.
UX Scorecards
The UX Scorecard is a process similar to a heuristic evaluation that helps identify usability issues and score a given experience.
Last modified June 12, 2026: Redirect /handbook/product/ux/ to /handbook/upstream-studios/ (
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