Action flows

What are action flows

As per Zendesk:

Action flows are user-defined automated sequences of steps that perform actions in Zendesk and external systems based on a defined event that initiates or triggers the workflow. Action flows can run in response to their configured action flow trigger events or be initiated by agents using agent copilot auto assist. The steps within an action flow can include Zendesk actions as well as actions that occur in external systems.

Managing action flows

Creating action flows

As we managed this in Zendesk, please refer to their documentation

Editing action flows

As we managed this in Zendesk, please refer to their documentation

Deactivating action flows

As we managed this in Zendesk, please refer to their documentation

Deleting action flows

As we managed this in Zendesk, please refer to their documentation