Roleplay Scenarios

This handbook page collects links to all roleplaying scenarios, for CSMs to utilize to improve their conversations and enable them to be audible-ready.

View the CSM Handbook homepage for additional CSM-related handbook pages.


Roleplay Scenarios

Customer Personas

These role-play scenarios are designed to practice identifying and gaining access to people in the listed personas.

Development Lead or Other Stakeholder

The defined persona for somebody in a leadership role within the customer’s development or engineering department.

Software Security Lead

The defined persona for somebody responsible for a customer’s application security.

Development Lead Kickoff

Initial meeting between the CSM and an identified contact who is a development lead persona.

Last modified June 27, 2024: Fix various vale errors (46417d02)