Communicating Licensing & Renewals Workflow Changes

The Support process to communicate workflow changes to team members

When modifications are being made to any Licensing and Renewals workflows, consider the following:

  • Will this change impact teams outside of Support?
  • What is the urgency of this update?
  • ??


Internal Stakeholders

If this change will have an impact on how Field Team members collaborate with L&R Support Team members, follow the steps outlined in the Field Communications Playbook to announce the change to the Field Team. Generally, a workflow-related update will qualify as a Tier 2 update.

L&R team members generally work with Sales and CSMs in the following Slack channels, so you might also consider posting an update to these channels: