After Action Reports

The following reports are templates to be filed after a particular activity takes place. These reports should be distributed to, at a minimum, the customer’s SAE, the customer’s CSM, your manager and the customer’s contacts where appropriate.

This report template should be used for

• On-Site After Action Reports
• Go-Live After Action Report
• Training After Action Report

Using Template

1. Create new issue in the Professional Services project
2. Select “After Action Report” template
3. Fill out the various details.

Template

Particpants:

Customer
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GitLab
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Goals
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Outcomes
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Next Steps
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