Licensing & Renewals Workflows

This workflow covers the steps to request an automation for any L&R related tasks.

Billing and invoicing requests require action from our Billing/Accounts Receivable team.

The Support process to communicate workflow changes to team members

Describes how to service internal requests for licensing & renewals.

The collaborative process between Support and Fulfillment for managing product issues

This is a guide on how to handle requests to merge or split licenses or subscription(s).

Workflow to assist customers with Quarterly Reconciliations.

How to get GitLab documents or signature for customers.

Refer to this page when a user has questions/issues related to transactions, licensing or billing for self-managed or GitLab.com.

Troubleshooting guide for purchase errors on GitLab.com

This page is about steps to updating customer's organization name.

How to manage plan/license Support Ticket Attention Requests

This is a guide on how to handle requests involving Reseller.

This page is about working with sales.

This page is about Zendesk workflows for the L&R form.