Handbook Changelog
The last 100 Merge Requests to the Handbook
2026-01-13
- !17817 - Add state preservation for namespace operation transitions
- !17816 - Add Backlog grooming in data team
- !17862 - Replace Pager Duty with incident.io
- !17858 - Update deployment blockers link in deployments and releases handbook
2026-01-12
- !17809 - Update SA Manager rhythm content for quarterly Gong call reviews by Geo SA leaders
- !17715 - Revamp CustSuppOps handbook - Zendesk index page
- !17828 - Early access program deprecation
- !17852 - Update file talent-assessment.md
- !17688 - Revamp CustSuppOps handbook - Zendesk maintenance
- !17833 - Add link to instructions on how to connect to the releases environment
- !17743 - Add a link to the On Call Rotation Onboarding board to the Tier 2 page
- !17714 - Revamp CustSuppOps handbook - Zendesk analytics
- !17846 - Update parent's leave to 9 weeks for team members in Ireland
- !17849 - Update file talent-assessment.md - Updating hyperlinks in Talent Assessment Resources
- !17687 - Revamp CustSuppOps handbook - Zendesk organizations
- !17853 - Update file data-processing-agreement.md
- !17825 - Update UX themes content
- !17848 - Update GLSA and add legacy file for v7
- !17851 - Update JA Timeframe
- !17685 - Revamp CustSuppOps handbook - Dev Pulse
- !17684 - Revamp CustSuppOps handbook - Zendesk views
- !17810 - Docs: Update regularly scheduled tasks table
- !17681 - Revamp CustSuppOps handbook - Zendesk tags
- !17682 - Revamp CustSuppOps handbook - Zendesk webhooks
- !17843 - EBA Handbook page update
- !17831 - Update file talent-assessment.md
- !17839 - CODEOWNERS Removal - sabrinafarmer - 2026-01-09
- !17841 - Removing SF from HB page
- !17832 - Update file program-manager-people-business-partner.md
- !17837 - fix(Rate Limiting): update Foundations to Networking & Incident Management
2026-01-11
2026-01-10
- !17823 - Move PD Pairs to PD handbook
2026-01-09
- !17689 - Biggest-Tailwinds > Made a sentence size-agnostic/future-proof
- !17808 - Update UX forum schedule for 2026
- !17818 - docs: add infra-category labels documentation
- !17799 - Add Kenya as self-procurement region and minor adjustments to wording
- !17793 - feat: Impose observability WIP project limit.
- !17801 - Revamp CustSuppOps handbook - Calendly
- !17775 - Add psuedo code for the verification loop to explain the algorithm and...
- !17772 - Link to SSOT for Cohorts definitions
- !17690 - 2026-01-01 Update handbook word and page counts
- !17705 - CS EMEA - Added "Upskilling Amid Rapid Product Evolution" initiative
- !17791 - Update Secret Push Protection monitoring runbook
- !17773 - Update decisions in design doc
- !17812 - Add tier 2 coverage details
2026-01-08
- !17811 - Update file tier-2.md
- !17806 - Update LACA handbook page with new version of Customer DPA
- !17803 - Delete customer_dpa_05_20_24.pdf
- !17709 - Lab 6 Fixes
- !17774 - Document RFH process for Runner Core
- !17782 - New version to correct broken links
- !17778 - Update links to prod version of customer success plans
- !17796 - Update: Add Jessica Ross for Darci and move James Shen from Darci back to Anita
- !17790 - Fix typo
- !17733 - Rewrite PD Workflow
- !17777 - Clarify Cells ADR 22 wording
- !17739 - Update UX Resources handbook page
- !17784 - Edit CODEOWNERS
- !17759 - Update file education-agreement.md
- !17764 - Fix broken anchor links, account_deletion_access_request_workflows.md
- !17779 - Remove me from Support Pods / handbook
- !17768 - Updating UX Forum Schedule
- !17770 - Update file _index.md
- !17769 - Update 2026 Benefits Links and Remove OE language
- !17703 - Consolidate quarantine documentation into one page
2026-01-07
- !17701 - Update core team jetbrains license section
- !17744 - Update Diana Logan's title and format Learn more section
- !17756 - Update file talent-assessment.md
- !17750 - Update file talent-assessment.md
- !17720 - Revamp CustSuppOps handbook - FAQs
- !17738 - Revamp CustSuppOps handbook - Zendesk-Salesforce Sync
- !17747 - Fixed fiscal year dates in PDM pair rotation
2026-01-06
- !17737 - EBA Support Updates
- !17727 - DX handbook - Add issue for pipeline visualizer into the product
- !17710 - Advanced CICD Lab 1 Fix
- !17734 - snapshot mr template, and snapshot backups
- !17728 - Update UX Forum schedule (Move seggenberger to 2026-01-07)
- !17731 - Update PDM pairs
- !17719 - Revamp CustSuppOps handbook - Slack
- !17721 - Revamp CustSuppOps handbook - Audits
- !17722 - Add new product design operations page
- !17730 - Update file program-resources.md
- !17729 - Updated onboarding and offboarding links to for production engineering
- !17707 - Dedicated PCL preprod - dates & times updated
2026-01-05
- !17724 - PMO Page FY27 Calendar
- !17711 - Update file _index.md with Update to Broken Links
- !17712 - Update file Talent Brand content-library.md
- !17706 - Update Groups & Projects support rotation links for 2026
- !17708 - Some small fixes for the Kubernetes labs
- !17691 - Availability Update
- !17702 - CODEOWNERS Removal - ken.mcdonald - 2026-01-02
- !17694 - Updates to Community Response section and page
2026-01-02
- !17697 - Updating Implementation process
- !17693 - CODEOWNERS Removal - jkempton - 2026-01-02
- !17695 - Added additional information about content syndication leads
- !17692 - Being more specific about how to reach out department
2025-12-29
