Entity

What is entity

As per Zendesk:

Entity classification, part of intelligent triage, automatically captures specific pieces of information from incoming tickets and messaging conversations — such as product names, order numbers, or location details — and enriches tickets with actionable details.

Current settings

• Zendesk Global
  • Sandbox: Not currently in use
  • Production: Not currently in use
• Zendesk US Government
  • Sandbox: Not currently in use
  • Production: Not currently in use