Operational Excellence
The Operational Excellence meeting is a weekly series for reviewing the health of our platforms
Operational Excellence
The Operational Excellence meeting is a weekly series where Engineering leadership and all Engineering Managers review the health and reliability of our systems, hold teams accountable for customer impact, and drive continuous improvement across the organization.
- Cadence: Weekly
- Audience: Engineering leadership and all Engineering Managers
- Agenda: Most recent agenda and dashboards can be found in the Operational Excellence agenda document.
Meeting Objectives
- Visibility: Assess the overall health and reliability of our systems. Until we have a single dashboard that provides a unified reliability view of our system, we will review the Customer Metrics Dashboard, Pipeline Dashboard, SaaS Dashboard, and the infradev Tableau.
- Accountability: Review anomalous metrics, understand the customer impact, and discuss what is being done to mitigate that impact.
- Learning: Review two S1/S2 incident learnings from the previous weeks. Incidents will be picked by the SRE team.
- Continuous Improvement: Share operational wins and enforce preventive actions across teams.
Last modified June 25, 2026: Replace SaaS Health Review with Operational Excellence meeting (
ff51d234)
