Developer Relations Workflows and Tools

Workflows

Team Workflows

Community platforms

Integrations

Communication

Tool Stack Overview

These are the tools the Developer Relations team is the DRI for:

Tool Description How we use it Technical owner
Common Room Common Room is a community growth platform that brings together community data to surface insights.
John CoghlanJohn Coghlan
Fatima Sarah Khalid Fatima Sarah Khalid
Discord Community discussion/chat system for Developer Relations and support teams to collaborate and share knowledge with the wider community.
John CoghlanJohn Coghlan
Fatima Sarah Khalid Fatima Sarah Khalid
Discourse Community discussion platform for Developer Relations and support teams to collaborate and share knowledge with the wider community. How we use Discourse
Michael FriedrichMichael Friedrich
Fatima Sarah Khalid Fatima Sarah Khalid
Meetup Meetupis an event management platform. How we use Meetup.com John CoghlanJohn Coghlan
Zapier Zapier is an automation application integrating other applications. How Marketing Ops use Zapier, How Developer Relations use Zapier
Zendesk Community Monitoring and processing all mentions of GitLab across the Community Relations’ response channels How we use Zendesk John CoghlanJohn Coghlan

Community Operations Tool Stack (deprecated)

Click to show deprecated table

These are the tools the Developer Relations team is the DRI for:

Tool Name Description How We Use
Crowdin Crowdin is the platform for the wider community to collaboratively contribute translations for GitLab How we use Crowdin
Discourse Discourse is the platform on which the GitLab forum is run. How we use Discourse
Discord Discord is the instant messaging platform the GitLab community communicates on (in addition to GitLab.com itself) popular channels are #contribute, #general and the support channels
SheerId SheerId is the platform we use to automatically qualify applications to our community programs
Zapier Zapier is an automation tool used to identify mentions and to route them into Zendesk as tickets, and also to Slack in some cases How we use Zapier
Zendesk Zendesk is the tool Community Ops, EDU & OSS work their program cases and applications How we use Zendesk

Tools pending addition to tech stack

The Developer Relations team is also the DRI for these tools which are pending addition to the tech stack:

Tool Description How we use it
SheerId SheerId is the platform we use to automatically qualify applications to our community programs

Other tools we rely on

These are the tools that are essential to some Community programs, but the Developer Relations team are not the DRI for:

Tool Name Description How We Use
Customer Portal CustomersDot - Web portal where customers can manage their subscriptions and account information, generate and manage GitLab licenses. To help troubleshoot issues with community program applications. To create and manage licenses for community program applications and for GitLab EE contributors
Marketo Marketo Powers each intake form for our (Education, Open Source, and Startups) programs. It is an integration which inserts the application record into Salesforce.
Printfection Printfection is our swag management platform How we use Printfection
Salesforce Salesforce is our CRM We use Salesforce (SFDC) to support the Education, Open Source and Startup Programs
Canva Canva is the tool we use to create a lot of our GitLab-branded materials. Community team members should creat an account using their @gitlab.com email and request access to Canva Enterprise from the Design team.

Adding a new tool to the Developer Relations tool stack

  1. Please follow the procurement process as you would for adding any new tool to GitLab’s tech stack.
  2. Ensure that the group_owner field on the tech stack file entry is set to Developer Relations. This will make the tool to be automatically listed on the Developer Relations toolstack.
Cloud Resources for Developer Relations
This page outlines cloud resources and workflows used by the Developer Relations team at GitLab. It …
Code of Conduct Enforcement
Overview The Developer Relations team will contribute to enforce the GitLab Community Code of …
Common Room workflows
Common Room is a community growth platform that helps manage, engage, and grow digital communities …
Community Discord workflow
Overview The GitLab Community Discord server is a place to connect with the wider GitLab community, …
Developer Relations tools: Zapier
Zapier subscription We use Zapier to automate the task of forwarding mentions of GitLab, swag store …
Developer Relations workflow: Team Budgets
Team Budgets We use Allocadia to manage team budgets. Due to a limited number of seats being …
Developer Relations Workflows: Content Review
The Developer Relations team provides ongoing support to a number of stakeholders who create content …
E-mail response workflow
Overview Workflow Respond to e-mails sent to our community@, education@, merch@, opensource@, …
Forum workflow
The GitLab community forum (forum.gitlab.com) is a platform for users to register, ask questions, …
Reddit response workflow
Overview The r/gitlab subreddit is a place for questions, discussion, and support on all things …
Stack Overflow: Tagged Questions and GitLab Collective Overview
Overview Stack Overflow is a place for questions, discussions, and support on all things GitLab. …
Swag: Process & FAQ
Assets Google Sheet “Developer Relations Swag Coupon Codes & Delivery Tracking”. The …
Twitter response workflow
Overview Handles for social channels TWITTER HANDLE RESPOND FROM GUIDELINES @GitLabStatus Zendesk …
Zendesk for GitLab Developer Relations
Developer Relations Zendesk instance The Developer Relations team uses a dedicated Zendesk instance …
Last modified June 13, 2025: Move IT under CorpSec (5b5a36c1)
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