GitLab Dedicated Switchboard Troubleshooting
Overview
Switchboard is a portal customers use to manage their GitLab Dedicated instance. Select GitLab team members have access to Switchboard. Read more about what the goals of Switchboard are on the Category Direction page.
Accessing Switchboard
GitLab Support Engineers can access the Switchboard application via Okta.
- Log in to Okta at
https://gitlab.okta.com
- Search for and click on the Switchboard (production) app
- Click Sign in
- Under Sign in with your corporate ID, select Okta
You should now be in Switchboard.
Note
If you get a403 Forbidden
message while using a VPN, turn it off temporarily. The WAF rules may be blocking VPN endpoints.
During onboarding, GitLab Dedicated customers get access to Switchboard. Temporary credentials are sent to these customers via email. If these credentials expire, customers may open a Support ticket. Support Engineers should raise an issue in the GitLab Dedicated issue tracker using the request_for_switchboard_help.md
template.
Accessing customer configuration
When launching Switchboard, you should default to the /tenants
page with a list of tenant customers.
Name, Identifier (codename), and External URL are listed in a table.
Click on Manage to view settings for that customer.
Version information
Check the Tenant Details
collapsible section.
Maintenance schedule
Check the Maintenance
collapsible section.
Opensearch links
Currently not available. There is an open feature request to add that functionality.
Customer contacts
Check the Customer Communications
collapsible section.
Customer CSM (formerly TAM) is also included in this section.
AWS regions
Check the Cloud Account Config
collapsible section.
View history
- Click the Audit Logs link at the top of the page.
- Filter for
Tenant
. - Check the Tenant#<tenant_id> records to view changes.
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