Readiness Team

Everything you wanted to know about the Readiness sub-department

Purpose

The purpose of Support Readiness is to:

foster and support an environment where individuals and the larger support team are continuously improving.
ensure the team has ready access to information about activities that will affect the customer experience.
create operational efficiency and reduce error rates by building tooling that mechanizes or automates engineer workflows.
evaluate and measure our customer service quality and develop plans to execute globally consistend service delivery.

Support Operations team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team

Last modified May 19, 2023: Adding new roles (b88e5bb)