Readiness Team

Purpose

The purpose of Support Readiness is to:

• foster and support an environment where individuals and the larger support team are continuously improving.
• ensure the team has ready access to information about activities that will affect the customer experience.
• create operational efficiency and reduce error rates by building tooling that mechanizes or automates engineer workflows.
• evaluate and measure our customer service quality and develop plans to execute globally consistent service delivery.

Support Readiness Links

• Readiness Subgroup
• Operations Team