Support Operations team is responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team
Everything you wanted to know about the Readiness sub-department
The purpose of Support Readiness is to:
- foster and support an environment where individuals and the larger support team are continuously improving.
- ensure the team has ready access to information about activities that will affect the customer experience.
- create operational efficiency and reduce error rates by building tooling that mechanizes or automates engineer workflows.
- evaluate and measure our customer service quality and develop plans to execute globally consistent service delivery.
Support Readiness Links
Last modified September 15, 2023: Typo fix (