Global Renewals Organization View the Renewals Manager handbook pages:
How We Do It - Information about how renewals managers execute on the mission. What we do - Information about what tasks and activities renewals managers perform. Renewals Managers (more resources) –> Visit the internal handbook page –> Contribute to the Global Renewals Organization issue board
The Global Renewals Organization is part of the GitLab Customer Success function. We partner with Customer Success, field sales, our ecosystem of partners, support and marketing organizations to deliver maximum value to GitLab customers throughout their subscription lifecycle.
View the Renewals Manager handbook pages:
Home - Information about the organization. What we do - Information about what tasks and activities renewals managers perform. Renewals Managers –> visit the internal handbook page for more information.
Execution: Establishing fundamental excellence Renewals managers (RMs) execute a series of activities across a specifically defined customer renewal lifecycle. These activities are both internal and customer facing. We seek excellence in performing the fundamental tasks of renewals management.
View the Renewals Manager handbook pages:
Home - Information about the organization. How We Do It - Information about how renewals managers execute on the mission. Renewals Managers –> visit the internal handbook page for more information.
FY24 Renewals Opportunity Management In FY24, the Global Renewals team will manage more customer-facing transactions than any other team at GitLab. As such, the Renewals team manages Renewal Opportunities with the utmost level of rigor and data quality to ensure a high degree of organization, effective collaboration with account teams, and successful Renewal outcomes.
