Digital SMB + SA Working Group

Attributes

Property Value
Date Created March 19 2024
End Date June 11, 2024
Slack #wg_digital-smb-sa (only accessible from within the company)
Epic Digital SMB + SA Working Group (only accessible from within the company)
Google Doc Digital SMB + SA WG Agenda (only accessible from within the company)

Business Goal

Define the most effective way to deliver on customer/product technical fit in a “scale way”, and bridge the gap between where we are today and our long-term vision and objectives.

Exit Criteria

  1. Document the current state of SA engagement and core use-cases where SAs are needed in the SMB space, along with the gaps that necessitate that engagement (across technical discovery, demo, technical evaluation). Additionally, document which areas will not be supported by SAs.
  2. Identify the ideal way to address the gaps “in scale” by medium and functional area (e.g. pre-trial evaluation assets, in-product trial set-up guide / self-guided tutorial, community)
  3. Size what resourcing, roadmap, and against what timelines would be required to achieve goal
  4. Deliver recommendation on how to deliver a digital-first customer/product technical fit, along with defined DRI ownership, funding requirements and timelines

Roles and Responsibilities

Working Group Role Person Title
Executive Stakeholder Jonathan Fullam VP, Global Solutions Architects
Facilitator Mitchell Hanks Manager, Global Digital SMB Growth
Functional Lead Tim Poffenbarger Director, Solutions Architects
Member Sophia Manicor Solutions Architect
Member Noah Ing Senior Solutions Architect
Member Jan Kunzmann Senior Solutions Architect
Member Chloe Cartron Solutions Architect
Member Cailey Pawlowski Solutions Architect
Member Christian Nnachi Solutions Architect
Functional Lead Kazem Kutob Director, Online Sales & Self Service Growth
Member Tom Elliott SMB Advocate
Member Emma Szasz SMB Advocate
Member Lauren Kaible SMB Advocate
Member Rasheed Power SMB Advocate
Functional Lead Sam Awezec Director, Product Management, Growth
Functional Lead Gayle Doud Principal Product Manager, Growth
Functional Lead Carrie Maynard VP of Integrated Marketing
Functional Lead John Coghlan Director, Developer Relations
Functional Lead Kelley Shirazi Director, Field Enablement
Member Misty Martin-Zimmerman Senior Program Manager, Field Enablement
Member Christian Enache Senior Program Manager, Field Enablement
Functional Lead Keven Hughes Senior Support Engineer
Last modified June 27, 2024: Fix various vale errors (46417d02)