SaaS Tier for Support Quick Reference
Quick reference for Support to determine tier requirement for SaaS Account and other common requests
SaaS tier requirement for SaaS Account and common requests
Unpaid users get limited support as outlined in the statement of support. Most of the requests are related to user accounts through the “SaaS Account” ticket form.
The following table is meant to be a helpful quick reference. However, the source of truth in order:
| Request type | Available to Unpaid users | Notes |
|---|---|---|
| 2FA | No | See gitlab&3783 |
| Account Blocked | Yes | |
| Data Restoration | No | See gitlab#357175 |
| Email release | Yes | See gitlab#352514 |
| Email swap | Yes | This is an interim solution until gitlab#416451 get solved. Free users are eligible to request this. But reasoning must be carefully considered, and manager approval is needed. |
| Email typo | No | See gitlab#325525 & gitlab#350498 |
| Emails not received | Yes | |
| Log request | Only if GitLab initiated | |
| Namesquat release | No | |
| Trial Cancellation | No | See customers#3470 |
Last modified September 6, 2023: Update broken included markdown (
3e1cd359)