Fulfillment Section
The Fulfillment section ensures customers get the right product access and can manage seats, usage, and spend across deployment types.
Mission
Ensure customers get the right product access and can effectively manage seats, usage, and spend through reliable entitlement, identity, visibility, and control systems across deployment types.
The Monetization and Fulfillment sections were split from a single Fulfillment section in August 2026. The Monetization section owns purchase, subscriptions, billing, and CustomersDot operations. Both sections follow the shared ways of working.
Teams
| Team | Charter | EM | PM | Label |
|---|---|---|---|---|
| Section | See mission above | Ekwa Duala-Ekoko | Courtney Meddaugh | devops::fulfillment |
| Entitlements | Every customer gets the right product access, licensing state, and provisioning outcome across deployment types, by standardizing entitlement checks and cloud licensing foundations. | Prathyusha Kanala | Priyanka Palanikumar | group::entitlements |
| Seat Management | Customers can assign, govern, and enforce seat-based access models for users and add-ons, balancing monetization goals, administrative clarity, and fair product access. | Prathyusha Kanala | Priyanka Palanikumar | group::seat management |
| Usage Visibility | Clear, trusted visibility into usage and consumption so customers understand value, monitor adoption, and make informed decisions about spend, expansion, and governance. | Aishwarya Subramanian | Bryan Rothwell | group::usage visibility |
| Cost Management | Customers manage consumption confidently through budgets, caps, controls, and cost reporting that prevent surprise overages while supporting flexible adoption of usage-based products. | Aishwarya Subramanian | Bryan Rothwell | group::cost management |
Product Design and UX Research support both sections.
Slack
| Channel | Purpose |
|---|---|
| #s_fulfillment | Section home |
| #g_entitlements, #g_utilization | Group channels |
Shared channels are listed on the ways of working page.
Ways of working
Fulfillment follows the Fulfillment and Monetization ways of working.
Links
Last modified October 1, 2026: Split Fulfillment handbook into Monetization and Fulfillment sections (
e46f6b15)
