Knowledge

Documentation on Zendesk Copilot knowledge

What is Copilot knowledge

Copilot knowledge are specific Zendesk Copilot features and settings relating to the Zendesk Knowledge Center.

Current settings

Zendesk Global
- Sandbox:
  - Writing tools
    - Enhance writing
  - Translations
    - Translate knowledge base articles
    - Exclude terms from translations
      - None used at this time
  - Article context
    - Summarize articles
  - Knowledge Copilot
    - Turn on Knowledge copilot (Early Access Program)
    - Turn on the Conversational Help Center - Lisbon Theme (Early Access Program)
- Production:
  - Writing tools
    - Enhance writing
  - Translations
    - Translate knowledge base articles
    - Exclude terms from translations
      - None used at this time
  - Article context
    - Summarize articles
  - Knowledge Copilot
    - Turn on Knowledge copuilot (Early Access Program)
  - Lisbon theme
    - Turn on the Conversational Help Center - Lisbon Theme (Early Access Program)
Zendesk US Government
- Sandbox:
  - Writing tools
    - Enhance writing
  - Translations
    - Translate knowledge base articles
    - Exclude terms from translations
      - None used at this time
  - Article context
    - Summarize articles
  - Knowledge Copilot
    - Turn on Knowledge copuilot (Early Access Program)
  - Lisbon theme
    - Turn on the Conversational Help Center - Lisbon Theme (Early Access Program)
- Production:
  - Writing tools
    - Enhance writing
  - Translations
    - Translate knowledge base articles
    - Exclude terms from translations
      - None used at this time
  - Article context
    - Summarize articles
  - Knowledge Copilot
    - Turn on Knowledge copuilot (Early Access Program)
  - Lisbon theme
    - Turn on the Conversational Help Center - Lisbon Theme (Early Access Program)

Last modified July 27, 2026: Adding ZD Copilot pages (ef9a17e6)

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