Zendesk US Government without contributions

For projects involving Zendesk US Government that do not enable support contributions, the only real tasks are building the core project itself.

To begin, you need to create the source project. To do this, first navigate to gitlab-support-readiness/zendesk-us-government and determine what area this falls into. As an example, if this is about tickets (such as forms, fields, settings, etc.), it might make sense to make the project in the Tickets subgroup. You will need to use your best discretion here to decide on that. Once you are in the group you are creating the project within, click the blue New project button at the top-right of the page.

This will bring you to the new project page, showing various options to assist in the project’s creation. The option you want is Create blank project. After clicking that, you will need to fill out some information. It should be as follows:

• Project name: A name that specifies what the form is form
• Project URL: You are fine to allow gitlab.com to populate this for you
• Project deployment target (optional): Leave this as is and do not modify it
• Visibility Level: Private
• Project Configuration: Uncheck all boxes

After ensuring all that is solid, click the blue Create project button. This will result in an empty project being created.

You will want to double check all the settings being used are accurate before proceeding.

After confirming the settings, you will want to create a merge request with the desired code. Make sure to setup the .gitlab folder and its contents for the project!

Once that merge request has been successfully merged into the default branch, you will then configure any needed CI/CD variables in the project’s settings. To do that, hover over Settings on the project and click CI/CD. You will then navigate to the Variables section and click Expand. For each variable you need (determined by your code and setup), you need to click the Add variable button to bring up a sub-menu. When doing these, ensure you uncheck the Protect variable box, uncheck the Mask variable box, and check the Expand variable reference box. Once you have entered your Key and Value, click the blue Add variable button.

The final step will be creating the pipeline schedule this will use.

To setup a pipeline schedule, hover over Build and click Pipeline schedules. Click the blue Create a new pipeline schedule button (for the first schedule) or the blue New schedule button (for subsequent ones). For the description, enter a description that states what it is doing (syncing to Zendesk, posting in Slack, etc.). For the Interval Pattern, enter a cron-style string that reflects when it will run (crontab.guru can help with that). For the Cron timezone, enter Pacific Time (US & Canada). For Select target branch or tag, use master (this is our default). If you have any variables dependent on this specific pipeline schedule, you can enter them here. Make sure the Activate checkbox is checked, and then click the blue Create pipeline schedule button.

Once that is done, so is the project setup!

NOTE You probably need to update some form of our handbook for this new project, so make sure that gets done!

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