US Gov Apps
Zendesk US Federal has some similar apps as Zendesk Global. The ones they have in common are:
Architecture Diagrams
Introduced via support-ops-project#801
This app uses the Organization field AM Project ID to check for an existing
Account Management project. If it finds it, it will then link to that
project’s Architecture Diagram.
NOTE: The AM Project ID field is manually populated. To get that added in, you would want to submit a Support Ops Project issue.
App information:
- Located in the ticket sidebar
- This application was developed in-house and can be found GitLab Architecture project.
Due Date Picker
This is a GitLab built app that allows you to customize what the Due Date for a Task ticket is set for. By default, Zendesk only allows setting the date. This enables you to set the date, time, and timezone.
App information:
- Located in the ticket sidebar
- This application was developed in-house and can be found Due Date Picker project.
Show Related Tickets
This uses the ticket subject to search for other tickets with a similar subject. This helps to locate potentially related tickets you can check to see how they were solved.
App information:
- Located in the ticket sidebar
- This application was developed by Zendesk and is available in the Zendesk Marketplace.
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