Swag: Process & FAQ

Assets

Google Sheet “Developer Relations Swag Coupon Codes & Delivery Tracking”.
- The file can be found in the Shared Google Drive Contributor Success, and is titled “[GitLab] Developer Relations Swag Coupon Codes & Delivery Tracking”
Swag Redemption portal
- https://gitlab-contributor.brilliantmade.com/

Swag Redemption Portal

This portal shows the items you can claim, given the right coupon code. This is the link sent out to Wider Community Members.

Inventory Portal

This portal shows everything we’ve ordered and that is in stock & ready to ship. Access can be requested through an access request. Mention “MyBrightSites” as the tech stack, and ping a manager from the Developer Relations department.

A list of the items in our inventory with the amount of items left to be claimed is accessible in the Google Sheet.

Sending Swag codes

If you are sending swag codes for the first time, you will need a personal access token with the read_api scope.

Request access to the Google Sheet “Developer Relations Swag Coupon Codes & Delivery Tracking”.
Go to the tab “Issue rewards”.
Add the Date, Username, Tier, Nominated by/cc (if applicable), and Link to contribution/event? fields for the recipient.
Highlight the Username field you entered and from the GitLab menu, select Create issues (highlight usernames)
It’ll prompt you for your access token (personal, needs api access). Once entered, the macro will populate the rest of the fields and create an issue to reward the recipient in the Contributor Success rewards project.

Swag Nomination

If you think that a community member, contributor, or GitLab team member deserves a prize, nominate them for some swag! This also applies if you’ve reached an important milestone with your contributor (e.g First MR merged).

Tiers & Categories

Tiers

Currently we work with 3 value tiers. A coupon tier describes the roughly montary value you are able to claim in the gift shop.

Tier 1 Code
- You can claim 3 items.
- You have access to category 1 & 2
- Expense range is on average $25
Tier 2 Code
- You can claim 4 items.
- You have access to category 1,2 & 3
- Expense range is on average $50
Tier 3 Code
- You can claim 6 items.
- You have access to category 1,2 & 4
- Expense range is on average $100

Swag Order Process overview

GitLab will requests new swag orders through emailing support@brilliantmade.com
- Quantity of items
- Date by which the inventory needs to be fulfilled
- Which category this item belongs to
Boundless recommends planning swag requests 2.5 weeks in advance to order, especially for international shipping because there can be issues with customs.
Provide the basic order requirements, optionally with the requirement of a custom notecard or a dedicated redemption page.
Boundless places the order so that it’s in the inventory.
GitLab decide in which category the items belong
Boundless adds the items to the store front.

External access to swag stores

There is a possibility to create access for, say, Meetup organizers, to self-service their required swag within our budget. Please file an access request and assign this to your manager.

Additional resources

FAQ

Is there any reason why Boundless would need to follow up if someone uses their coupon?

We will need a way to verify that swag has been expensed, to verify that our swag budget is not exceeded, or calculate how much budget is left i.e. for quarterly reports. Once individuals have ordered swag, Boundless updates the spreadsheet to let us know if the coupon was redeemed. We need to make sure it gets delivered. They were some issues with deliveries recently - getting stuck at customs, etc. Sometimes it costs more than planned so they have to follow up and let us know if there’s additional invoicing.

Is there a documented process how to request new codes?

Create an issue within the Developer Relations - Community Building project and assign to @sugaroverflow (Fatima), and ping @gitlab-org/developer-relations/contributor-success

I don’t understand why we should plan ahead

This is a strong request from Boundless. They need to move orders into the inventory so they need us to plan ahead and request number of items, which items, and by which date. After that, we can let contributors decide what to get.

If you’d like to make it easier, you could plan ahead for a lot of items, pay for the invoice and ask for the items to be added to an existing or new category

Can I have my own portal for my own program?

No, we simplified the historical situation on purpose as it was difficult to understand what we had in stock, difficult to send out items and a lot of busy work. The reason it is a single front, with Tiers & Categories allows us to scale and minimize human operations.

Can we send to an individual with an appreciation note?

Yes. You can request to add custom notecards to kits.

Boundless needs the verbiage to print on the card
Generally 3 x 5" with a GitLab logo on top

Who can help me with a declaration letter / support with getting Swag items released from customs?

Please email Brilliant team via email support@brilliantmade.com and they can assist you with getting Swag items cleared.

Last modified November 1, 2024: Adding some clarity to MVP Process documentation in the handbook (acfb102d)

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