Help Center user segments
Operations documentation page for Zendesk Help Center user segments
Note
This is an informational page for the Zendesk Help Center user segments. It may not reflect the way we actually manage Zendesk Help Center user segments.
If you are looking for information about maintaining Help Center user segments, please see Help Center user segments workflow
What are Help Center user segments
As per Zendesk:
A user segment is a collection of end users and agents, defined by a specific set of attributes and used to determine access to help center content. User segments are the building blocks for both viewing and management user permissions.
Creating a Help Center user segments
For information on creating a Help Center user segment, please see Zendesk documentation.
How do we populate them
The custom user segments we use are populated using specific tags:
article_editor- indicating one is an editorarticle_publisher- indicating one is a publisher
These are put onto an agent’s Zendesk profile via the Agent sync.
Last modified May 6, 2025: Changes to Zendesk Guide to Accomodate New KCS Process (
372017d5)
