Browser Extensions

Documentation for managing, developing, and publishing browser extensions for the GitLab Support team

The GitLab Support team manages several browser extensions that help Support Engineers with their daily workflows. This page documents how these extensions are managed, developed, and published.

Current Extensions

The browser extensions currently maintained by the Support team and are available publicly:

Extension Name Browser Description URL
Zendesk Download Router Chrome Automatically routes Zendesk downloads into separate folders by ticket number Chrome Web Store
Zendesk Download Router Firefox Automatically routes Zendesk downloads into separate folders by ticket number Firefox Add-ons

A more complete list of recommended extensions can be found in useful browser extensions.

Publishing Extensions

Once an extension has been developed, it can be published to a browser extension store for public distribution.

  • Chrome extensions are published and managed through a shared “GitLab Inc” publisher account on the Chrome Web Store. If you would like to use this, you will need to request access. You will also need to register a developer account and pay a $5 USD registration fee.
  • Firefox extensions can be published and managed on a personal Mozilla account on Firefox Add-Ons.

Accessing the Chrome Web Store Developer Dashboard

The Chrome Web Store (CWA) Developer Dashboard for the shared “GitLab Inc” publisher account can be accessed through the Chrome Web Store Developer Console.

Access Management

Chrome Web Store Publisher Access

The shared “GitLab Inc” publisher account has been vetted by the Legal team and has been disclosed as a trader account as per Chrome Web Store’s trader disclosure requirements. Therefore for simplicity, it is best to use this account to publish all Chrome extensions.

We have a Google group browser-extensions@gitlab.com where all members of this group can publish Chrome extensions by using our group publisher account.

Requesting Access

To request access to the Chrome Web Store publisher account, contact Anton Smith (@anton in Slack).

Do note that an access request is not required.

Managing Access

To add or remove users to the browser-extensions@gitlab.com group:

  1. Go to the browser-extensions group members page
  2. Add or remove members as needed (requires Manager role in the group)
  3. Access the Chrome Web Store developer dashboard settings
  4. Under “Group publisher memberships,” click “Sync” to update permissions
Last modified July 8, 2025: EUS - Access Requests Update (b88590d3)
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