Account Teams working with ASEs

Information for Sales, CS and PS about how best to collaborate with Assigned Support Engineers (ASEs)

the importance of the ASE kickoff meeting
- we aren’t guest speakers, we’re featured
- please let us introduce ourselves and our service
be careful not to label us
let us answer questions about what we can or can’t do, and will or won’t do
should we attend your meetings? sometimes
please have our back - if the customer is upset, stand up for us and then come tell us what’s up