Marking tickets as spam in Zendesk

Marking tickets as spam in Zendesk

Sometimes it can be necessary to mark a ticket as spam in Zendesk. This suspends the end-user, and they won’t be able to submit tickets or access our Service Desk anymore.

There are two methods to mark a ticket as spam, depending on your permissions:

1. For Zendesk administrators and Support agents with Support Staff - CMOC role:

   • Click the dropdown menu on the right side of the ticket
   • Select Mark as spam

2. For all other Support agents:

   • Apply the Spam macro
   • This will solve the ticket without sending a CSAT survey.

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