Weekly Support Team Call

Overview

Support team members in a region meet weekly to discuss metrics, demos, upcoming events, and ask questions.

Schedule

Weekday	Region	Meeting Name	Agenda
Tuesday	AMER	Support Team Call (AMER)	Google Doc
Tuesday	APAC	Support Team Call (APAC)	Google Doc
Thursday	EMEA	Support Team call (EMEA)	Google Doc

The regions listed above are the regions for which each call may be the most convenient, but all are welcome on any call. Every call is recorded and notes are taken on the agenda for each one. If you miss a meeting or otherwise can’t make it, you can always get caught up.

For the AMER team, while attending the meetings is optional, engagement in the meeting agenda is required. Engagement opportunities include contributing to the agenda, watching a meeting recording, and reading the meeting notes.

The APAC team meets at 03:00am UTC:

• This time works best for team members from all APAC timezones.
• It is intentional that the meeting schedule does not observe daylight savings.

Meeting roles

Role of the Chair

The main role of the chair is to start the meeting, keep the meeting moving along, and end the meeting when appropriate. There is generally little preparation required, but depending on the meeting, the chair will include choosing a “feature of the week” or similar. Please check the agenda template for parts marked as “filled in by chair.”

During the meeting, the chair will:

• Ensure that each point in the agenda is covered by the listed person.
• Ask the team to move a discussion to a relevant issue when appropriate.
• Copy the agenda template for the following week and tag the next chair/secretary.

If the chair is not available and has not picked a substitute, follow the rotation to the first person who is on the call to determine a replacement.

Role of the Notetaker

The notetaker should take notes during the meeting and if action is required, creates a comment and assigns it to the appropriate person.

If the notetaker is not available and has not picked a substitute, follow the rotation to the first person who is on the call to determine a replacement.

During the AMER team call, notetaking follows GitLab Meeting Best Practices on Live Doc Meetings. Anyone not speaking is encouraged to help take notes.

Agenda sections

Emergencies and CMOC events handled (APAC only)

We include two sections on emergencies and CMOC events handled the prior week. We did this to highlight the work which on-call support engineers do as there were concerns team members were not necessarily aware of on-call work that had been done, especially on the weekends.