Working with Support Pods

What is Support Pods?

Support Pods is a flexible framework which any group of team members can use to set up self-organizing interest-based groups to work on any set of problems they wish to take on.

The full Support Pods handbook and a list of active Support Pods can be found in the Support Pods handbook page.

How do I get involved?

You can follow the instructions here to start or join a Support Pod.

Integrating Support Pods in day to day work

Support Pods are currently not integrated into our ticket handling workflows. This is intended to allow each Support Pod to determine their own approach to working with tickets and customer issues.

In general, each Support Pod’s approach to work should keep to the Key Principles and Priorities & Impact guidelines for working on tickets, and contribute to the team’s achievement of positive customer outcomes.

Each Support Pod may have specific recommendations on integrating its work into your day-to-day. These recommendations should be documented in the Support Pod’s README in the Support Pods project.