Enterprise Applications READMEs

Introduction

Hello! my name is Bien Balaba. I’m a Systems Analyst - Enterprise Applications" with the IT Enterprise Applications Services divison.

About me

I currently reside in Pasig City, Philippines. With over 10 years of experience in the tech industry, I’ve had the opportunity to take on various roles starting as IT Helpdesk Analyst, Business Process Analyst and most recently, Systems Engineer before joining GitLab.

How I work

I believe that great support starts with a positive attitude, and I strive to embody that in everything I do. While I may not always have an immediate answer to every question, I am committed to finding solutions or connecting you with the right person who can help.

Summary

17+ of Technology Leadership Experience in FinTech, Telco, and CRM SaaS Industries with a track record of building high performant global teams, scaling operations, and reducing cost to serve while upleveling customer experience, service availability, and service security. Active ITIL, Agile, and Scrum practitioner. Outside of work: active practitioner of the FIRE Movement.

Ennegram Type 3 with 6 Wing

🔗INFP: Achiever & Loyalist

Surprisingly, this is not a common pairing, although these two types can work very well as a team. On the positive side, Threes bring hard work, optimism, energy, a desire to communicate to and connect with people, and a feeling of unlimited potential both personally and in the relationship itself. Threes can bring an enormous sense of self-confidence and the hope of success that is assured—that this relationship is a winning team or that this couple is the best ever! Common goals bring them together—they are both practical and want to achieve tangible things in the world.

About Me

I’m Derek Isla, the Manager of IT Compliance within the Enterprise Applications team, bringing about 10 years of diverse experience to the role. My expertise spans SOC 1 and 2 certifications, ISO 27001 certification, and extensive work in Sarbanes-Oxley (SOX) compliance. My career in IT compliance has evolved from external auditing to in-house roles across various industries. I’ve been involved in numerous SOX audits and implementations, consistently ensuring robust compliance frameworks. Though I grew up in New Jersey, I’ve spent my entire adult life in South Florida, where I’ve built my professional career. In my free time, I love to travel with my wife, exploring new parts of the world. As a foodie, I’m always eager to discover and savor diverse culinary experiences during our adventures.

About Me

More than a decade of work experience in technology, operations and process analysis and implementation. A husband to a very patient wife and a father of two, I still try to find some time play some computer games and watch television series to relax.

What I do at GitLab

I’m part of the team that handles requests and issues sent through different channels. My tasks include: