David Kim README

Summary

17+ of Technology Leadership Experience in FinTech, Telco, and CRM SaaS Industries with a track record of building high performant global teams, scaling operations, and reducing cost to serve while upleveling customer experience, service availability, and service security. Active ITIL, Agile, and Scrum practitioner. Outside of work: active practitioner of the FIRE Movement.

Ennegram Type 3 with 6 Wing

🔗INFP: Achiever & Loyalist

Surprisingly, this is not a common pairing, although these two types can work very well as a team. On the positive side, Threes bring hard work, optimism, energy, a desire to communicate to and connect with people, and a feeling of unlimited potential both personally and in the relationship itself. Threes can bring an enormous sense of self-confidence and the hope of success that is assured—that this relationship is a winning team or that this couple is the best ever! Common goals bring them together—they are both practical and want to achieve tangible things in the world.

What I am Working on

• My current focus is on HelpLab by ServiceNow
• I contribute as the Product Owner, interfacing with Business DRI for Vision, Roadmap & Strategy