GitLab Professional Education Services

Program Entry Requirements

• Be a GitLab Open or Select GitLab Partners or a GitLab Distribution Partner
• Design, build and operate a training services practice
• Complete the TSP contract Master Service Agreement and legal exhibit
• Hire team members who have completed the competency requirements and/or sponsor the appropriate number of team members through completion of the competency requirements
• Get setup on Edcast and participate in onboarding to access the course catalog

Note that participation in this program is limited and requires GitLab program team approval before proceeding with the certification process.

Competency Requirements

• Each TSP must remain compliant with the either the Open, Select, or Distribution programs, and perpetually employ at least two (2) GitLab Certified Trainers
• Each TSP organization must be able to deliver at least four (4) GitLab courses
• Each TSP organization must complete the competency requirements prior to 6 months after the last day of the quarter in which they enrolled in the certification process.

Service Offerings

TSP can provide GitLab Education Services by purchasing GitLab student kits and then delivering instructor-led training courses in GitLab LevelUp.

Compliance Requirements

• Hire and continually employ team members who achieve and maintain the competency requirements
• Ensure that GitLab licensed courses can only be delivered by a GitLab Certified Trainer who is certified for that specific course
• Maintain Customer Satisfaction (CSAT) score for training deliveries of at least 80%

1. CSAT = (Number of satisfied customers - 4s and 5s) ÷ (Number of survey responses) x 100
2. Customer Satisfaction Surveys must be supplied prior to 30 days after the course delivery completion date
   • Submit service attach registration for each GitLab licensed training engagement within 30 days of the delivery completion date